Note fondée sur 96 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 déc. 2023 sur Hotels
par un voyageur
Publié le 28 nov. 2023 sur Expedia
HORRIBLE - VERY BAD EXPERIENCE 0/10
This hotel does not deserve a 5 stars but only a 2 stars.
Hotel with a modern external appearance but the rooms are very dated with lots of issues :
- Electricity outage,
- faulty switches,
- visible limescale in the shower,
- dirty carpet,
- camping bedding
- bad smell
- rubbish in the corridor
- trash can on doors landing
- …
The most unpleasant is the noise with non-soundproofed rooms in which you can hear all the noises of the corridors, conversations and slamming doors. Impossible to sleep.
I shortened my stay with the greatest indifference except apologies by one employee embarrassed by this situation (thanks to him).
Management responsible said me this is the same thing in other hotels. As a 5 stars hotel we never mustn’t criticize competitors.
I changed my room the first night but it was the same thing and no upgrade possible to try to solve this situation.
No customer service, no skills to resolve these multiple problems that wouldn’t exist for a 5 stars hotels.
Last but not least, breakfast times are not adapted to the rhythm of the country and access was refused by the manager for 10 minutes delay. No room service which for a 5 star is abnormal.
I strongly advise against the Millenium Hotel, there are 3 star hotels in the city which are cheaper with better quality of service.
Save your time.
Commentaires de Gestion de l’hôtel
2 déc. 2023 par M Mohammed, Gestion de l’hôtel
Thanks for your comments
par un voyageur
Publié le 27 oct. 2023 sur Hotels
J’aurais mis un 10/10 si je n’aurai pas eu le soucis avec le service de ménage. Chambre non faite à plusieurs reprise.
Mais en général très bon hôtel, seul bémol la barrière de la langue.
Je veux remercier spécialement le service restaurant Lotus lors du déjeuner, c’était exceptionnel, la nourriture était bonne mais le service clientèle est excellent au restaurant ! Mérite les 10/10 juste pour le déjeuner.
Commentaires de Gestion de l’hôtel
5 nov. 2023 par M Mohammed, Gestion de l’hôtel
Thank you very much
par un voyageur
Publié le 29 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2023 par Millennium Makkah Al Naseem, Gestion de l’hôtel
Dear Mr. Abdesssamad,Thank you for your time reviewing your stay experience with our hotel Millennium Makkah Al Naseem We are happy to know that you enjoyed your stay with us and we are looking forward to welcome you again in the near future Please be informed that we will be sharing your pleasant feedback with our team members for motivational purposes and to assure that we keep the same high quality of services to you in the future.
par un voyageur
Publié le 24 oct. 2022 sur Hotels
Parfait et confortable
Commentaires de Gestion de l’hôtel
25 oct. 2022 par Millennium Makkah Al Naseem, Gestion de l’hôtel
Dear Mr. Maamady,Thank you for your time reviewing your stay experience with our hotel Millennium Makkah Al Naseem We are happy to know that you enjoyed your stay with us and we are looking forward to welcome you again in the near future Please be informed that we will be sharing your pleasant feedback with our team members for motivational purposes and to assure that we keep the same high quality of services to you in the future.
par un voyageur
Publié le 30 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2022 par Millennium Makkah Al Naseem, Gestion de l’hôtel
Dear Mr. Zoheir,
Thank you for your time reviewing your stay experience with our hotel Millennium Makkah Al Naseem We are happy to know that you enjoyed your stay with us and we are looking forward to welcome you again in the near future Please be informed that we will be sharing your pleasant feedback with our team members for motivational purposes and to assure that we keep the same high quality of services to you in the future.
par un voyageur
Normal
Publié le 16 avr. 2022 sur HotelsCommentaires de Gestion de l’hôtel
20 juill. 2022 par Millennium Makkah Al Naseem, Gestion de l’hôtel
Dear Mr. Tarik,
Thank you for your time reviewing your stay experience with our hotel Millennium Makkah Al Naseem We are happy to know that you enjoyed your stay with us and we are looking forward to welcome you again in the near future Please be informed that we will be sharing your pleasant feedback with our team members for motivational purposes and to assure that we keep the same high quality of services to you in the future.
We also would like to know if something could help us more to fully satisfy your experience within your next stay as we can see that you rated us by 60%
par un voyageur de Toronto
Publié le 8 août 2024 sur Expedia
Lovely stay. Thank you.
par un voyageur
Publié le 25 avr. 2024 sur Expedia
Amazing stay!
My family and I had a fantastic stay here during our Umrah trip. Great food options, amenities and a wonderful staff.
Commentaires de Gestion de l’hôtel
26 avr. 2024 par M Mohammed, Gestion de l’hôtel
Thanks for your comments
par un voyageur
Publié le 20 avr. 2024 sur Hotels
Bed bugs
Commentaires de Gestion de l’hôtel
20 avr. 2024 par M Mohammed, Gestion de l’hôtel
Thanks for your comments & will take action regarding to that
