Note fondée sur 190 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,7 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Hotel Management., Gestion de l’hôtel
Thank you very much for staying at Park inn Makkah AL Naseem hotel, we are very happy to know that you have enjoyed your stay and the hotel, we will be waiting for your next visit to serve you better.Hotel Management.
par un voyageur
Publié le 17 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Hotel Management., Gestion de l’hôtel
Thank you very much for staying at Park inn Makkah AL Naseem hotel, please accept our apology for any inconvenience that happen to you during your stay with us, we hope to welcome you once again soon to serve you better.Hotel Management.
par un voyageur
Très bien chambre et propreté. Moyn repas,transpor
Publié le 5 janv. 2023 sur HotelsCommentaires de Gestion de l’hôtel
2 févr. 2023 par Hotel Management., Gestion de l’hôtel
Thank you very much for staying at Park inn Makkah AL Naseem hotel, we are very happy to know that you have enjoyed your stay and the hotel, we will be waiting for your next visit to serve you better.Hotel Management.
par un voyageur
Worst hotel in the area
Publié le 8 avr. 2022 sur HotelsIt's my worst experience ever in a hotel, there is no service at all, we arrived before Ramadan so it was not that crowded, the rooms are never cleaned, we asked tens of time for new towels, cleaning, as if nobody is working here, I called the reception ten times they never answer the phone, when I went to them they were 4, talking together and nobody to pick up the phone, the room card works only for 1 day, so you always have to go to reception to reactivate it, it takes a long time to do it every day, and make the queue because many people are in the reception to complain as well, they have 1 bus for hundreds people, it brings you to haram but it never comes to bring you back, since I came I have to take the bus that belongs to the other hotels near by, I suggest you to go to Millenium or four points they look to be much more professional, unfortunately I booked here for the whole month, if I could I would have run away from this hotel, I am so disappointed
Commentaires de Gestion de l’hôtel
28 avr. 2022 par Hotel Management., Gestion de l’hôtel
Dear valued guest,
Thank you for taking the time to tell us about your experience at Park inn Makkah AL Naseem hotel. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you once again to make it right and serve you better.
par un voyageur
Publié le 5 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
24 mars 2024 par Hotel Management., Gestion de l’hôtel
hank you very much for staying at Park inn Makkah Alnaseem hotel. It is great to know that you have enjoyed your stay with us, we will be more than happy to welcome you once again.
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Management., Gestion de l’hôtel
Thank you very much for staying at Park inn Makkah AL Naseem hotel, we are very happy to know that you have enjoyed your stay and the hotel, we will be waiting for your next visit to serve you better.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
24 juin 2024 par Hotel Management., Gestion de l’hôtel
Thank you very much for staying at Park inn Makkah AL Naseem hotel, we are very happy to know that you have enjoyed your stay and the hotel, we will be waiting for your next visit to serve you better.
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juin 2024 par Hotel Management., Gestion de l’hôtel
Thank you very much for staying at Park inn Makkah AL Naseem hotel, we are very happy to know that you have enjoyed your stay and the hotel, we will be waiting for your next visit to serve you better.
par un voyageur
Publié le 8 juin 2024 sur Expedia
My experience with this hotel has been deeply disappointing due to severe communication issues, leaving me feeling deceived, stranded and financially exploited.
I discovered I couldn’t arrive due to Hajj only restrictions, a critical detail the hotel failed to inform me about during booking.
This oversight felt deceptive and put me in a difficult situation. I contacted the hotel seeking assistance and a refund, but after over 48 hours of persistent efforts, I still received no response.
As a young traveler alone in a foreign country, the lack of support and communication had made my situation even more stressful.
The absence of prior notification about the visa restrictions, which prevent me from entering Makkah, indicates a severe lapse in customer service and potentially violates consumer protection laws.
Why issue and charge me for a booking when they had my visa information and knew I couldn’t enter the city? The hotel's failure to address this issue promptly is unprofessional and suggests ill intent.
I’ve been left in a very vulnerable position. I feel misled and financially exploited. They have not given me any refund, nor attempted to respond any communication, bare in mind expedia also tried contacting them numerous amounts of times. I feel robbed.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Hotel Management., Gestion de l’hôtel
Dear Sir Greeting from Park inn Al Naseem please accept our apologize , and please contact with the reservation team directly to serve you. Thanks
par un voyageur de Brampton
Publié le 28 mai 2024 sur Expedia
Wish the hotel had some more facilities like a gym. Otherwise you can't go wrong booking here
Commentaires de Gestion de l’hôtel
5 juin 2024 par Hotel Management., Gestion de l’hôtel
Thank you very much for staying at Park inn Makkah AL Naseem hotel, we are very happy to know that you have enjoyed your stay and the hotel, we will be waiting for your next visit to serve you better.
