Ratings based on 264 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Good for families
Posted Mar. 18, 2024 on HotelsStayed with family. Good location, just a short walk to megamall and local food center. Spacious rooms. Breakfast has good food choices. Staff are friendly and helpful.
Comment from Hotel Management
Mar. 21, 2024 by ROSA TEAM, Hotel Management
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our location convenient for accessing the nearby attractions. It's great to know that you appreciated the spacious rooms and enjoyed the variety of food choices available at breakfast. We take pride in our friendly and helpful staff, and we're thrilled that they made your experience even more enjoyable. We hope to welcome you and your family back again soon for another memorable stay!
by A traveller
Posted Mar. 15, 2024 on Expedia
Amazing new fresh hotel . Room was very comfortable , beds nice and bathroom modern and clean . Breakfast was ok , staff friendly . Only let down was the location .
Comment from Hotel Management
Mar. 16, 2024 by ROSA TEAM, Hotel Management
Thank you for your review! We're thrilled to hear that you found our hotel amazing, with fresh and comfortable rooms, nice beds, and modern, clean bathrooms. We're glad you enjoyed your stay and that our staff made you feel welcome. We appreciate your feedback about the breakfast and will certainly take it into consideration for improvement. Regarding the location, we apologize if it didn't meet your expectations. We understand the importance of a convenient location and will strive to provide clearer information for future guests. Despite this, we're pleased to hear that you had an overall positive experience, and we hope to have the opportunity to welcome you back for another stay in the future!
by A traveller from Hollywood
Posted Feb. 10, 2024 on Expedia
Overall great place to stay. Just a bit of a walk from the river and other landmarks which wouldn’t be so bad if it wasn’t so hot and humid. Go during their “cooler” season. Spacious rooms and cool decor. Nice staff.
Comment from Hotel Management
Feb. 11, 2024 by ROSA TEAM, Hotel Management
Thank you for sharing your positive experience! We're delighted that you appreciated our hotel's decor and found the room spacious. We strive to ensure your stay is enjoyable, and we look forward to welcoming you back! Best regards: ROSA TEAM
by A traveller
Boutique style hotel with cool atmosphere.
Posted Jan. 24, 2024 on HotelsI had the family room, it was as described. We were four adults and two little kids, the room was perfect.
Comment from Hotel Management
Jan. 27, 2024 by ROSA TEAM, Hotel Management
Thank you for sharing your experience! We're delighted to hear that our family room met your expectations and accommodated your group comfortably. We appreciate your feedback and hope to welcome you back for another enjoyable stay!
by A traveller
Posted Dec. 13, 2023 on Expedia
comfortable stay
Comment from Hotel Management
Dec. 22, 2023 by ROSA TEAM, Hotel Management
What a delightful review to receive! We're thrilled to hear that your stay was enjoyable, and it would be our pleasure to welcome you back for another fantastic experience. Stay safe and see you again soon! Best wishes.
by A traveller
Posted Nov. 27, 2023 on Expedia
Comment from Hotel Management
Dec. 22, 2023 by ROSA TEAM, Hotel Management
What a delightful review to receive! We're thrilled to hear that your stay was enjoyable, and it would be our pleasure to welcome you back for another fantastic experience. Stay safe and see you again soon! Best wishes.
by A traveller
Pretty Boutique Hotel
Posted Nov. 19, 2023 on HotelsWonderful hotel with friendly staff and round the clock security. Decor was strict to the theme and owner is very proud of the Rosa name as many of the items in the room bore it's name. Hot shower was ever ready and perhaps a little too much cos even the tap had hot water!
Wasn't walking distance to Jonker and breakfast wasn't fantastic. Grab to most attractions were within RM12.
Allocated room was just above the conference room and there was a conference that started at 9am on a Saturday! Sound-proofing should be improved as we were woken up by cheers, clapping and noises from the conference room. Feedback to the staff was well-received as noise level was lower on Sunday but we were still woken up at 9am. There was no initiative to offer a room change despite our feedback. Parking was plentiful but sheltered parking lots were limited.
Comment from Hotel Management
Nov. 25, 2023 by ROSA TEAM, Hotel Management
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. Our sincere apology for the disturbance from a group event and that you weren't offered another room during your stay. We regret our mistake. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:
by A traveller
Posted Nov. 16, 2023 on Expedia
If you ask me if I would stay here again? Yes I would.
1. Since the lobby is on the 1st floor, the guest receiving area /lounge should have a more proactive or trained staff. A security guard may not cut it.
2. Room service should be made available. At the time I was there, food can be ordered on the phone but guest has to collect the food from cafe.
3. The breakfast buffet should have a better spread for 38.10/pax.
4. Maybe place to hang cloths should be a bit longer.
5. The room I stayed was for 4 person. The number of power outlets were limited for guests use and kinda not very convenient to plug or unplug.
These comments are my personal opinion. It is not meant to tarnish the hotel’s reputation. I feel if these small things are looked at, it would be a better place to stay.
Otherwise, cleanliness is excellent, very spacious and comfortable room, staff at reception and cafe are always smiling, ample parking, not too far from town centre.
Comment from Hotel Management
Nov. 25, 2023 by ROSA TEAM, Hotel Management
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. Your feedback is highly appreciated. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:
by A traveller
Nice hotels
Posted Nov. 10, 2023 on HotelsUnique hotel with great room. Location is ok as can take grab to place of interest
Nearby walking to eatery and massage
Comment from Hotel Management
Nov. 11, 2023 by ROSA TEAM, Hotel Management
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:
by A traveller
Posted Nov. 4, 2023 on Hotels
Comment from Hotel Management
Nov. 7, 2023 by ROSA TEAM, Hotel Management
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:
