Ratings based on 559 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
4.1 Service & staff
3.3 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Not a great stay, we left.
Posted Aug. 22, 2024 on HotelsWe were not impressed with this hotel and booked another and left after one night. The room air conditioning did not work so none of the family got any sleep. The room wasn’t the cleanest but the air con was our main problem. In the hallways of the hotel the carpet was not very clean. It seemed as though some people actually live in the hotel as there was people with dogs and non hotel furniture on balconies. On one of the floors there was broken walls and flaked off paint / wood chip where part of the wall had been broken. Would not recommend and would not book again.
by A traveller
Posted Aug. 5, 2024 on Expedia
We booked to stay for 3 nights
Arrived in the evening, staff ( Helena) very nice.
Once out of reception area, accommodation is very dated and in need of attention.
Apt/ Room was clean
Toilet flush broken and toilet leaking
Contacted recp and it was repaired the next morning.
Air con on but doesn’t do much in the bedrooms
Beds comfy, clean towels
Sliding door to balcony poor quality and hard to slide or secure
Ants in the lounge area Corner and on balcony
Comment from Hotel Management
Aug. 5, 2024 by The Team Roc Illetas, Hotel Management
Hello Susan,Thank you for taking the time to share your feedback. We’re glad to hear that you received a warm welcome from our staff, especially Helena. However, we apologize for the issues you encountered during your stay, such as the air conditioning, the balcony door, and the presence of ants. Please know that we have informed our maintenance team to address these concerns promptly. We appreciate your comments, as they help us improve. We hope to have the opportunity to offer you a better experience in the future.Best regards,The Roc Illetas Team
by A traveller
Posted Aug. 3, 2024 on Expedia
Nice staff
Comment from Hotel Management
Aug. 5, 2024 by The Team Roc Illetas, Hotel Management
Thank you, Majd, for your kind words! We're delighted to hear you had a pleasant experience with our staff. We hope to welcome you back soon!Best regards,The Roc Illetas Team
by A traveller
Posted Jul. 21, 2024 on Expedia
The location was really good hotel was nice and clean but the only thing was the balcony doors were not secure in my room and my friends room next door they had the littlest of bolts fitted they need to be secured more
Comment from Hotel Management
Aug. 5, 2024 by The Team Roc Portonova, Hotel Management
Thank you, Terence, for sharing your experience. We're glad to hear you enjoyed the location and found the hotel clean. We appreciate your feedback about the balcony doors, and we take our guests' safety very seriously. We are already looking into this issue to make improvements. We hope to welcome you back in the future for an even better stay.Best regards,The Roc Portonova Team
by A traveller
Posted Jul. 21, 2024 on Expedia
We stayed on the 4th floor and on entering the room your eyes are drawn to the most amazing veiw across the bay, however the more we looked around the more noticeable it was of how tierd the hotel was and in need of some major renovation.
We still had a great time and the staff were very friendly and helpful.
Comment from Hotel Management
Aug. 5, 2024 by The Team Roc Portonova, Hotel Management
ChatGPTThank you, Steven, for sharing your experience. We're delighted to hear that you enjoyed the amazing view from your room and that our staff was friendly and helpful during your stay. We appreciate your feedback regarding the condition of the hotel, and we are committed to making improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Best regards,The Roc Portonova Team
by A traveller
Could do with some TLC
Posted Jul. 10, 2024 on HotelsRooms are tired as other reviews say but other than that the stay was great.
Staff, location, pool and pool bar all perfect.
Could do with some TLC but wouldn't let that put you off staying.
Comment from Hotel Management
Jul. 15, 2024 by The Team Roc Portonova, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the staff, location, pool, and pool bar during your stay at Roc Portonova.We appreciate your honest comments regarding the rooms. We are aware that they could use some updating, and we are continuously working on improvements to enhance our guests' experience.Your positive remarks and constructive feedback are invaluable to us, and we hope to welcome you back in the future.Best regards,The Roc Portonova Team
by A traveller
Posted Jul. 9, 2024 on Hotels
by A traveller
Posted Jun. 29, 2024 on Expedia
The room's were dirty and very old fashioned, in disrepair and the balcony's uneven not what is advertised.
Comment from Hotel Management
Jul. 15, 2024 by The Team Roc Portonova, Hotel Management
Dear Victoria,We are sorry to hear that your recent stay did not meet your expectations. We apologize for the condition of the rooms and the balcony, and for any discomfort this may have caused. Your feedback is important to us, and we take it seriously as we continuously strive to improve our facilities and services.Rest assured, we are addressing these issues with our maintenance and housekeeping teams to ensure that our standards are met and that future guests have a more enjoyable experience.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Best regards,The Roc Portonova Team
by A traveller
Post apocalyptic sh%t hole
Posted Jun. 25, 2024 on HotelsWhole place is in need of complete renovation, and is not appealing at all. Even the reception area is in very poor condition.
Beds were comfortable and staff pleasant
Comment from Hotel Management
Jun. 27, 2024 by The Team Roc Portonova, Hotel Management
Dear Matthew,We are deeply sorry that your experience at our hotel did not meet your expectations. We appreciate your feedback and want to assure you that we are taking steps to improve our facilities and services.We are glad to hear that you found our beds comfortable and that our staff was pleasant during your stay. We appreciate your patience and understanding as we work to renovate and enhance our facilities.We hope to have the opportunity to welcome you back in the future and provide you with a much more positive experience.Best regards,The Roc Portonova Team
by A traveller
Posted Jun. 25, 2024 on Expedia
