Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
5,0 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Best of everything. Every detail of this hotel is close to perfection. Services are great and every single person we have met here is extra friendly.
The surroundings are worth exploring too.
par un voyageur
Publié le 29 août 2024 sur Hotels
par un voyageur
Publié le 14 juill. 2024 sur Expedia
It's interesting place but it's too expensive whne considering its quality and saying that it wants to be environmental friendly especially restaurant is too expensive
par un voyageur
Publié le 7 juill. 2024 sur Hotels
par un voyageur
Publié le 4 juill. 2024 sur Hotels
par un voyageur
Publié le 28 juin 2024 sur Hotels
par un voyageur
Publié le 6 juin 2024 sur Hotels
par un voyageur
Publié le 25 mai 2024 sur Expedia
Reason I didn’t rate it 5 stars, I must honestly say the service is not up to my standard. Everything else is amazing.
Staff/service: staff are all friendly and nice, but as someone who paid $1,000 euros for one night, my expectation is high. My main issue with them is the villa we stayed at, the first night after our long journey from Palma, we did not have hot water. I called front desk, someone came, couldn’t fix it. He was apologetic and nice, so no issue. Next morning, I dropped by the front desk and brought up the issue. They didn’t think it’s a big deal, and said they are working on the issue. The guy I spoke to, did not apologize or make any offer to make me feel better. Another lady heard our conversation and stepped in, also didn’t apologize, just shrugged and looked at me like “what do you want me to do?” I mean, saying sorry would be a good start.
I am from Canada, and worked in the hotel industry before. I am not sure maybe it’s the cultural differences. In North America, apology and offering solution to the upset guest is definitely required.
From all the interactions I had with the staff, servers, bell boy, front desk, everyone is nice, but the things they do or say definitely have more room for improvement as a 5-star establishment.
par un voyageur
Improvement
Publié le 21 mai 2024 sur HotelsEverything was amazing from the location, the hotel as to the amazing employees. The only down side is the lack of personnel in the restaurant, the menu staying the same every day. And the dishes were good but not up to par to an hotel of that level. The second day, for diner we had to wait 1 hour and 20 minutes to get the glasses of wine we ordered and the bread and olive oil. And the rest of the meal on top of the wait the dishes arrived mostly cold because of the lack of waiters. The scenery and the people though are spectacular.
par un voyageur de Como
Publié le 16 avr. 2024 sur Expedia
