Ratings based on 26 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Only two lifts . No English tv.
Posted May 28, 2019 on HotelsComment from Hotel Management
Jun. 4, 2019 by Globales Customer Service Department, Hotel Management
Thank you for taking the time to post your comments.
We will take into account the suggestions you made and pass them on to our team, as they analyse all the views received and take them into consideration when developing the annual improvement plan.
But we should say that we have TV with many international channels and in English we have 9 channels.
Thank you again very much for your comments and we hope to see you at our hotel in the near future.
Kind regards,
Globales Quality Manager
by A traveller
Posted Oct. 28, 2018 on Expedia
Nice hotel, close to the beach, hotel was spotless rooms were ok. The evening food wasn’t great but there is always salad to all back on. Staff pleasant.
Comment from Hotel Management
Oct. 30, 2018 by Globales Customer Service Team, Hotel Management
Dear Guest.
Thank you very much for sharing your experience about your stay in Globales Hotel Samoa.
We sincerely value our customers' opinions because they always help us to improve our service for future customers.
We thank you and look forward to your visit near the future.
Best Regards.
Recommended
for Everyoneby A traveller from wales
Great hotel in a brilliant family resort
Posted Oct. 14, 2018 on ExpediaHotel Is great ideal for 3 stars and central to town and and beach, only thing is all the entertainment is in french
Comment from Hotel Management
Oct. 15, 2018 by Globales Customer Service Team, Hotel Management
Dear Greg.
Thank you very much for sharing your experience about your stay in Globales Hotel Samoa. We are very glad to know that you enjoyed your holiday with us.We will take into account the suggestion you made and pass them on to our team, as they analyze all the views received and take them into consideration when developing the annual improvement plan.
We hope to see you again.
Kind regards,
Recommended
for Everyoneby A traveller from Hull
Brilliant holiday!!
Posted Apr. 28, 2018 on ExpediaAbsolutely brilliant holiday. The hotel was great, particularly considering the price. The rooms are newly refurbed (I recommend getting a pool view because it faces the beach). Staff are so helpful. The all inclusive is very generous. The only downside for me was the buffet dinner on the evening, the food was often undercooked and cold so we decided to use the snack bar for dinner time instead where you can choose from burgers, pasta, pizza etc. Overall an amazing holiday close to a golden beach. Would definitely recommend.
Comment from Hotel Management
Jul. 18, 2018 by Globales Customer Service Team, Hotel Management
Dear Sra. Jade.
We appreciate the time you spent writing about your experience in our hotel. For us is very important to know the positive and negative remarks in order to rectify and keep improving. Your comments will encourage us to keep working hard to improve the product or the quality of our service.
We hope to see you again .
Kind Regards
Recommended
for Everyoneby A traveller
Great hotel, a bit frencb
Posted Apr. 26, 2018 on ExpediaWe had a very enjoyable stay however the entertainment was mainly French which was its only downfall.
Comment from Hotel Management
Jul. 18, 2018 by Globales Customer Service Team, Hotel Management
Dear Sir/Madam.
Thank you for your opinions.
We have transmitted your comments to all the staff, so that they know how important is the good attitude to our customers, and others, so they will encourage knowing that you would stay.
We thank you and look forward to your visit near the future.
Best Regards.
Recommended
for Everyoneby A traveller
We loved it and wish to go back there
Posted Apr. 21, 2018 on ExpediaWe loved it very much. Children were also entertained. Food was nice with a wide selection.
Comment from Hotel Management
Jul. 18, 2018 by Globales Customer Service Team, Hotel Management
Dear Sir.
Thanks for your beautiful review. We are glad you have had a wonderful time in our hotel. We will give to our staff your opinion.
We all are very grateful for your review. This kind of opinion makes our work and effort is not in vain and that every day we do best. We hope that you can come back again to our hotel to have another beautiful experience.
Thank you again for your feedback
Best regards,
by Pops from Seaford
Fantastic family fun !
Posted Oct. 28, 2017 on HotelsBrilliant ! Staff were amazing !
by A traveller from Bucks
Clean hotel close to the beach.
Posted Jul. 30, 2017 on ExpediaLast year we went to the Globales America a few minutes away but couldn't get a room this time due to the school holidays and leaving it a little late. As Samao was very close, part of the same chain (and £400 cheaper for the week) we thought we'd give it a go.
The hotel had much smaller rooms than the at the America and didn't come with a fridge, despite requesting one for my toddler as he still wakes up for milk. I asked to swap rooms but there were none available.
The food and drinks were plentiful and there was plenty of choice with regards main meals. The waste and greed of some of the guests was quite upsetting to see but I imagine quite common with All Inclusives & staff remained polite.
Samao was more accessible than America with fewer steps making it easier for pushchairs and wheelchairs.
For my toddler, the mini-disco in the evening was as much a success as last time (although it required constant vigilance as the kids were on the stage which had a sizeable drop onto concrete) and the kids' pool was in the sunshine so warmed up quickly. There was a mini-club but this required an extra charge and meant leaving your kid with the entertainment team. The America had more activities during the day which parents could supervise at.
The beach was a short walk away and very clean and picturesque and there are other coves around the island if you want to explore.
Overall, it was decent but we wish we'd been able to get to the Globales America again.
by Christopher
Definitely going back.
Posted May 27, 2017 on HotelsGreat hotel in a fantastic location. Definitely going back.
by Phil
Posted May 21, 2017 on Hotels
