Ratings based on 82 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 17, 2024 on Hotels
by A traveller
Posted Aug. 7, 2024 on Expedia
The view was incredible, Mallorca overall is a very spread out island and having not one but two gorgeous beaches walkable distance from the hotel was top notch. Our rooms were cleaned everyday, all staff were kind and helpful at all times. The breakfast options had a good variety. We asked for our room to be changed initially and staff were kind enough to offer this and I still cannot get over the view from our room. We had to check out a little later due to an issue we had with our suitcase and we were not charged a late fee as the staff were really understanding. The area is a little quiet, however, you are close to all the nice beaches and other areas, so definitely recommend a car but other than that, everything was perfect.
Comment from Hotel Management
Aug. 13, 2024 by Carlos López Fernández Hotel Manager - Host , Hotel Management
Dear Busra,I want to sincerely thank you for such a lovely comment. We are truly delighted to hear about your experience and to know that every aspect of your trip contributed positively, leaving you with wonderful memories of your vacation.As you experienced firsthand, the well-being of our dear guests is fundamental to all of us, and we strive to ensure it is felt. We are grateful to you for taking the time to let us know. Thank you.Rest assured, we will share your comment with the various teams you mentioned. It will undoubtedly motivate them even more for the rest of the season.Once again, thank you for your kind words, and I hope to see you back at the hotel soon, sharing more moments and sunrises with us.Sincerely,
by A traveller from santiago
Posted Jul. 28, 2024 on Expedia
Exelente Hotel
Ubicación Privilegiada.
Debe Mejorar Servicios de Alimentación y Bebidas.
Oferta de Servicios en Bar y Cena, Regular.
Personal con regular interés de entregar Servicios de Bar y comidas.
Comment from Hotel Management
Jul. 29, 2024 by Marga Artigues, Hotel Management
Querido Jaime,Gracias por tomarse el tiempo para compartir su experiencia con nosotros y con los demás usuarios. Nos alegra saber que ha disfrutado de nuestra ubicación privilegiada, la cual es uno de nuestros mayores atractivos.Lamentamos profundamente que su experiencia con nuestros servicios de alimentación y bebidas no haya sido del todo satisfactoria. Apreciamos sus comentarios, ya que nos ayudan a identificar áreas en las que podemos mejorar. Tenga por seguro que estamos tomando medidas para mejorar la calidad y variedad de nuestra oferta en el bar y la cena, así como para asegurar que nuestro personal esté motivado y comprometido en brindar un servicio de alta calidad.Esperamos tener la oportunidad de recibirle nuevamente y superar sus expectativas en una futura visita. No dude en contactarnos directamente si decide regresar, estaremos encantados de asistirle en todo lo que necesite para que su estancia sea memorable.Atentamente,Marga ArtiguesExperience Manager
by A traveller from san tan valley
Posted Jul. 28, 2024 on Expedia
We had a great time at Valparaiso! The staff was friendly, especially Desiree and the manager. The beach is a short walk and beautiful! We suggest going across to the other beach for food as we didn’t enjoy the food that was offered at the hotel.
Comment from Hotel Management
Jul. 29, 2024 by Marga Artigues, Hotel Management
Dear Scott,Thank you for sharing your wonderful experience at Valparaiso! We're delighted to hear that you had a great time and found our staff, especially Desiree and the manager, to be friendly and welcoming. It's great to know you enjoyed the beautiful beach just a short walk away.We appreciate your feedback on the food offered at our hotel. We're sorry it didn't meet your expectations .We take our customers' opinions very seriously and your comments help us to continually improve our services, and we will certainly take them into account.We hope to have the opportunity to welcome you back in the not too distant future.Kind regards,Marga ArtiguesExperience Manager
by A traveller
Posted Jul. 23, 2024 on Expedia
by A traveller
Posted Jul. 9, 2024 on Expedia
Great little property: premium amenities, stylish. but not over lux; attentive staff, quiet, a great place to get away from the world -close enough to Portocolom for evening or day excursions, excellent breakfast; nice little pool, dramatic sea views, beaches walking distance nearby but fun to be able to know you are returning to your peaceful seclusion when you return to the property; could have done longer here diving into a good book for days, I would say yes to this place if seeking any of the above; grateful to have found it
Comment from Hotel Management
Jul. 14, 2024 by Carlos López Fernández Hotel Manager - Host , Hotel Management
Dear Charles,I want to thank you for your lovely comment. We are delighted to hear that you enjoyed a pleasant vacation, not only experiencing the services the hotel offers but also exploring the surrounding island.We are pleased to know that you enjoyed the magnificent views from the hotel, as well as the peace and relaxation we strive to promote. As you rightly mention and appreciate, offering a good breakfast is fundamental for us and something we take great pride in. Therefore, we make every effort to ensure every detail is perfect to create a delightful experience for our guests each morning.We hope this is just the first of many visits, and we look forward to continuing to create and share memorable moments with you.Yours sincerely,
by A traveller
Posted Jul. 8, 2024 on Expedia
by A traveller
Wonderful hotel
Posted Jun. 20, 2024 on HotelsWe enjoyed our stay at Icon Valparaiso! The room was gorgeous and the staff couldn't have been nicer.
Comment from Hotel Management
Jun. 23, 2024 by Marga Artigues, Hotel Management
Dear Elizabeth,Thank you very much for placing your trust in us by choosing ICON Valparaíso and for taking the time to share your experience with us and other users.We are very pleased to hear that your stay was satisfactory, and that you enjoyed your time here, your room, and the service provided by our team.The satisfaction of our guests is our top priority, and seeing that we have achieved this is one of the best rewards for us.It has been a pleasure having you as our guest, and we hope to welcome you again in the not-too-distant future.Sincerely,Marga ArtiguesExperience Manager
by A traveller
Posted Jun. 7, 2024 on Expedia
The view was amazing and so close to the beach
Comment from Hotel Management
Jun. 9, 2024 by Marga Artigues, Hotel Management
Dear Andrew,Thank you very much for choosing ICON Valparaíso and for taking the time to share your experience with us and with other users.We are proud to know that you had a satisfactory stay and that we met your expectations.The satisfaction of our customers is our top priority.We send you warm greetings from this little corner of the island and look forward to welcoming you again in the not too distant future.Sincerely,Marga ArtiguesExperience Manager
by A traveller
Posted May 29, 2024 on Expedia
The location is beautiful and the beach is very close by. The view is amazing and very relaxing. I would highly recommend the Spa with Manuel, the best massage I've ever had. Would come again.
Comment from Hotel Management
Jun. 1, 2024 by Isabel - Guest Service, Hotel Management
Dear Shant,Thank you for your comment after your stay at ICON Valparaiso!We are very happy to know that you've enjoyed your stay with us! We will pass the comment with Manuel that surely thank you a lot as well!We will be very pleased to welcome you in your next trip to Mallorca. Best regards,
