Note fondée sur 61 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 juill. 2024 sur Expedia
L’hôtel est situé à proximité de la plage, plusieurs commerces et restaurants aux alentours. Le plus, l’arrêt de bus pas loin, accesible à pied et qui permet de rejoindre différents lieux de la ville.
Hôtel propre et le personnel a été super.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Team Leonardo Royal Palmanova Bay, Gestion de l’hôtel
Dear Fatoumata,thank you for your kind review
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Team Leonardo Royal Palmanova Bay, Gestion de l’hôtel
Dear Chrisophe, thank you for taking time to write a review
par un voyageur
Publié le 4 juill. 2023 sur Expedia
Everything was great
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Leonardo Royal Palmanova Bay, Gestion de l’hôtel
Thank you for you review
par un voyageur
Publié le 30 mai 2023 sur Expedia
I would like to address my dissatisfaction with the receptionist Andre at this hotel. He was extremely disrespectful towards me and my family, using offensive language, insulted me by the words "f*** you", "i f*** you out of the hotel" and even threatening me with physical violence. When I asked to speak with the manager, he claimed to be in charge. This behavior is unacceptable and reflects poorly on the hotel.
On a positive note, the hotel itself is nice and conveniently located near a beautiful beach. I particularly want to commend the exceptional staff at the bars and restaurants, namely Ismael, Ali, Abdellah, Mohamaed, and Said. They were kind and attentive to all the guests.
I also want to acknowledge the helpful receptionist, Julia, and the manager who addressed the issue professionally and provided us with an amazing room as a gesture of apology for Andre's behavior.
However, due to the importance of handling clients with respect and competence in a four-star hotel, I cannot give a better review. It is essential for a hotel of this caliber to have competent staff who can meet customer expectations, something that Andre clearly failed to do.
Commentaires de Gestion de l’hôtel
27 juill. 2023 par Leonardo Royal Palmanova Bay, Gestion de l’hôtel
Dear Ferhat, thank you for your review.
par un voyageur
Publié le 30 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 mai 2023 par Leonardo Royal Mallorca Palmanova Bay, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Team Leonardo Royal Palmanova Bay, Gestion de l’hôtel
Dear MiguelThank you for taking the time to leave a review. We hope to welcome you back in the near future
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Team Leonardo Royal Palmanova Bay, Gestion de l’hôtel
Dear RobertThank you for taking the time to leave a review. We hope to welcome you back in the near future
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Ok property, no parking for car, WiFi didn’t work in our room on the bottom floor. We definitely payed for breakfast but said we didn’t. Overall would be ok maybe for all inclusive with no car but with a car not so good.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Team Leonardo Royal Palmanova Bay, Gestion de l’hôtel
Good Morning,Thank you for taking the time to write a review. We have passed your comments onto the company responsible for management of the WIFI. With regards to having breakfast, in our system you had room only, you should discuss this with the travel agency through whom you made the booking to clarify the issue.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The hotel is in a very goos location.
The staff were all friendly and helpful.
The only thing that was more annoying was the cleaning staff being very loud in the mornjng
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Team Leonardo Royal Palmanova Bay, Gestion de l’hôtel
Hi Debbie, thank youu for taking time to write a review. We are pleased to hear you enjoyed your stay and will pass on your comments to the house keeper.Kind Regards
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Team Leonardo Royal Palmanova Bay, Gestion de l’hôtel
Dear Maria,Thank you for taking the time to fill in the review. We hope to welcome you back in the near futureKind Regards
