Ratings based on 104 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Disappointed
Posted Jul. 16, 2024 on HotelsThe apartment was cleanish when we arrived, floors, bathroom and bedding were clean but there were smears on walls and windows that were pretty unpleasant. Furniture was just about sufficient but tired, one out of four mattresses had springs poking through and drawers were broken etc. The communal areas were pretty grotty, a lot of litter and not tidied while we were there. This is not really a family apart-hotel, most of the other residents were drunk teenagers.
Comment from Hotel Management
Jul. 17, 2024 by General Manager, Hotel Management
Dear Tim, We would like to thank you for this feedback about your experience at Pierre & Vacances Mallorca Portofino.We are sorry that some aspects of your stay did not meet your expectations. While we are pleased to hear that you found the floors, bathroom, and bedding to be clean, we understand that the smears on walls and windows were not up to our usual standards, and we will address this feedback. Regarding the furniture and mattresses, we take your comments seriously and will look into updating or repairing these items as necessary to ensure our guests' comfort. The upkeep of communal areas is also a priority for us, and we apologize for any oversights during your stay. We acknowledge your observation about the atmosphere and clientele; we aim to provide a pleasant experience for families and all our guests.The Mallorca Portofino residence is located on the beautiful west side of the island in Santa Ponsa, within walking distance to the white sands and crystal clear waters of the Santa Ponsa beach. Our guests enjoy the convenience of nearby shops and restaurants along the promenade, making it an ideal spot for those seeking a blend of relaxation and local culture.The entire team hope that we may have the pleasure of seeing you again in the future.Kind regards,General Manager
by A traveller
Posted Jul. 7, 2024 on Hotels
Comment from Hotel Management
Jul. 9, 2024 by General Manager, Hotel Management
Dear Denise,We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Portofino.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to seeing you again in the future.Kind regards,General Manager
by A traveller
Posted Jun. 8, 2024 on Hotels
Comment from Hotel Management
Jun. 9, 2024 by General Manager, Hotel Management
Dear Alla,Thank you for sharing your opinion after your recent stay at Pierre & Vacances Mallorca Portofino.It is a pleasure to read that you had a pleasant stay and that everything met your expectations. However, we'll certainly take your suggestions into consideration as we work towards providing the perfect guest experience.We hope you will give us another chance to provide you with a better experience in the future. Kind regards,General Manager
by A traveller
Posted May 23, 2024 on Expedia
Beach across the road, supermarket downstairs, the place was so convenient. Lovely sea view from apartment where I saw sunsets and sun rises. Eating from balcony was cool too.
Comment from Hotel Management
May 23, 2024 by General Manager, Hotel Management
Dear Debbie,We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Portofino.It is delightful to hear that our proximity to the beach and the convenience of having a supermarket so close were to your liking. Our sea view apartments are indeed a highlight, and we're glad you enjoyed the spectacular sunsets and sunrises from your balcony. We take great pride in maintaining high standards of cleanliness and hotel condition, so your positive remarks are greatly appreciated and shared with our team.We look forward to seeing you again in the future.Kind regards,General Manager
by A traveller
Posted May 15, 2024 on Expedia
Did not properly communicate checkout time. Came to room and rung doorbell to wake me up and tell us to leave. Lady at the front desk was very disrespectful about it and blatantly rude. Would not stay again
Comment from Hotel Management
May 18, 2024 by General Manager, Hotel Management
Dear Owen, We would like to thank you for this feedback about your experience at Pierre & Vacances Mallorca Portofino.We are delighted to hear that you found our rooms clean, as we strive to provide a comfortable and spotless environment for our guests.However, we regret to hear that there was a misunderstanding regarding the checkout times and that you felt the interaction with our reception team was not up to our usual standard of courtesy. Please rest assured that we aim to provide clear and accurate information to all our guests, and we apologize if this was not effectively communicated in your case. We are also continuously working on improving our training programs to ensure that all our team members deliver the highest level of service.Our accommodation offers various amenities designed to make our guests' stays as enjoyable as possible, and we hope you were able to benefit from these during your time with us.The entire team hope that we may have the pleasure of seeing you again in the future.Kind regards,General Manager
by A traveller
Posted May 1, 2024 on Hotels
Comment from Hotel Management
May 3, 2024 by General Manager, Hotel Management
Dear Scott, Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Portofino.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We would be delighted to welcome you back.Take care,General Manager
by A traveller
Posted Apr. 26, 2024 on Hotels
Estuvimos 3 noches y la verdad super bien
Comment from Hotel Management
Apr. 26, 2024 by General Manager, Hotel Management
Estimado Steven,Nos gustaría darle las gracias por alojarse en nuestros apartamentos Pierre & Vacances Mallorca Portofino y por trasladarnos su feedback.Nos alegra saber que la limpieza y el confort de la habitación cumplieron con sus expectativas y contribuyeron a que su experiencia en Pierre & Vacances Mallorca Portofino fuera tan positiva. Trabajamos con dedicación para ofrecer un servicio de excelencia y es gratificante saber que hemos logrado nuestro objetivo. Esperamos que haya tenido tiempo para disfrutar de la cercanía de la playa y las comodidades que nuestro establecimiento ofrece. Valoramos mucho sus comentarios y le agradecemos por haber elegido nuestro apartamento para su estancia en Santa Ponsa.General Manager
by A traveller
Fantastic time
Posted Apr. 12, 2024 on HotelsFantastic hotel, close to everything but far enough away not to be woken by drunken revellers. Apartment was spotless. Basically furnished but everything you need. Comfortable beds with sparkling crisp white sheets. Only stayed for 4 days and had 3 towel changes 😀.
The pool area - sadly the beds aren’t comfortable and the floor is grubby and sticky. Think the pool security guy could def be doing more than sitting down all day. He could be cleaning up rather than ignoring dirt.
Comment from Hotel Management
Apr. 15, 2024 by General Manager, Hotel Management
Dear Sharon,Thank you for taking the time to share your review about your recent stay at Pierre & Vacances Mallorca Portofino.We are delighted to hear that you enjoyed the convenient location of Pierre & Vacances Mallorca Portofino, along with the high standards of cleanliness and comfort we strive to provide. It's wonderful to know that the bed comfort and the frequency of towel changes contributed positively to your stay.However, we regret to hear that the pool area did not meet your expectations. We aim for all our facilities to offer relaxation and satisfaction, and we are taking your comments into consideration as we continually work to enhance our guest experience. Please be assured that we maintain our pool area with guest comfort in mind, though sometimes external factors can momentarily affect its condition.It's reassuring to know that the overall experience was a fantastic one and that our apartments, equipped with essential amenities, made your stay a comfortable one. We truly appreciate your kind words and are glad that these positive aspects have shone through during your visit.We hope you will give us another chance to provide you with a better experience in the future. Kind regards,General Manager
by A traveller
Posted Oct. 30, 2023 on Expedia
by A traveller
Posted Oct. 10, 2023 on Hotels
