Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Reservations Manager , Gestion de l’hôtel
Dear Lisa,Thank you for your review, we hope you enjoyed your stay.With kind regardsReservations Manager
par un voyageur
Exceptional
Publié le 19 juill. 2024 sur HotelsExceptional service and facilities.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Reservations Manager , Gestion de l’hôtel
Dear Neil,Thank you for the lovely review, we are so pleased you enjoyed your stay and look forward to welcoming you back in the future.With kind regardsSam
par un voyageur de Orland Park
Publié le 30 mai 2024 sur Expedia
A beautiful property with exceptional staff And service. It’s a 6 star property!!
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Reservations Manager , Gestion de l’hôtel
Hello,Many thanks for your review and will pass your comments to the team who all make Whatley so special. We are delighted you enjoyed your stay and hope you will return in the future.With best wishes
par un voyageur
Publié le 7 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mai 2024 par Reservations Manager , Gestion de l’hôtel
Dear Harry, Thank you for your high score, we are so pleased you enjoyed your stay.We look forward to welcoming back to Whatley Manor
par un voyageur
Lovely hotel but look out for hidden charges.
Publié le 22 avr. 2024 sur HotelsIt is a beautiful luxurious hotel with a superb spa. Rooms were nice and bedding very comfortable.
Grey's restaurant food is average and very limited choice and overhyped but breakfast was excellent.
The biggest surprise on checking out was that they charged 10% service charge on the whole bill including the room charge that was prepaid on Hotels.com. There was no warning and left a bitter taste.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Reservations Manager , Gestion de l’hôtel
Dear Aashit,Thank you for taking the time to give us feedback, we take all feedback seriously as it gives us an opportunity to improve our business. We are glad you enjoyed the spa and will feedback to our chef regarding Greys Menu. With regards to our service charge procedure we do mention this on our website and confirmations, however I appreciate you would not have seen this on hotels.com and we will look in to adding this. I would like to stress this is completely discretionary and we are sorry if it came as a surprise. We do hope you will revisit Whatley.With kind regardsSamantha
par un voyageur
Nice hotel, bitter ending
Publié le 18 avr. 2024 sur HotelsA nice hotel, as you would expect for 5-star.
However, after paying £450/night for a 2-night stay at this hotel it left a real bitter taste to be presented with a bill for an additional 10% service charge for our stay. This is a distasteful Americanism and profiteering.
What are guests paying £450/night for if not the 5-star service?!
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Whatley Manor , Gestion de l’hôtel
Hello,Thank you for your feedback, we are glad you found the hotel nice. We are sorry you are disappointed regarding the service charge. The service charge is of course discretionary and can be amended to any amount you see fit or removed entirely. The service charge is split evenly between the whole team, as we believe it takes the team to deliver the Whatley experience. The nightly rate reflects our product price. Once again i do apologize for any offence caused.With kind regards Samantha Reservations Manager
par un voyageur
Publié le 15 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Whatley Manor , Gestion de l’hôtel
Thanks you Robert for you great score.We are delighted you enjoyed your stay and look forward to welcoming you back.With kind regardsSamanthaReservations Manager
par un voyageur
Publié le 10 avr. 2024 sur Expedia
Staff here are beyond amazing! Special shout out to Alivia in the Spa. One of the best therapists across the world!
Fantastic spa facilities. The most beautiful gardens. Responded well to feedback and went above and beyond in their customer service.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Reservations Manager , Gestion de l’hôtel
Dear Samantha,We are delighted you enjoyed your stay and thank you for the lovely review. We will make sure your comments are forwarded to all the team. With kind regardsSamanthaReservations Manager
par un voyageur
60th birthday break
Publié le 14 nov. 2023 sur HotelsWhat an amazing hotel. Booked for 60th birthday treat, gave me a lovely cake and candle in the room! Extremely clean, lovely room, excellent spa. Charcuterie in the evening was an added bonus, excellent. Would definitely recommend and book again
par un voyageur
Peaceful stay, loved every second
Publié le 24 oct. 2023 sur HotelsHad the best stay, loved the spa, great service, very clean, i keep thinking about the amazing brownie and cheeses they served on the antipasti board. Bed was super comfy, very peaceful room.
Downside was the room was boiling even though we turned the radiator off at 6.30pm and in contrast the large steam room and infra red rooms in the spa were a bit cold.
These minor issues are just minor and im already planning when i can return again as 1 night wasnt enough
