Note fondée sur 692 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 oct. 2023 sur Expedia
par un voyageur
Publié le 28 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Limited breakfast (contained only carbs)
Stain on sheet on a pullout couch
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Karla,Thank you for your feedback. We apologize for the issue you encountered with the stained sheet and the limited breakfast options. This is not the standard we aim to provide, and we will address both concerns with our housekeeping and dining teams to ensure improvements. Your input is valuable to us, and we hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
par un voyageur
The good, the bad, & the MEH
Publié le 8 sept. 2024 sur HotelsIt was fine. Parking was close. Elevator was central. The room key worked no problem. The "breakfast" was tea, coffee & basket of granola bars, hardly qualified as breakfast !! Also, no area outside (or receptacles) for smokers, in the rain. The main floor bathrooms were locked after a certain time, so after a long drive & late check-in you can't run to relieve yourself....
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear SANDRA, Thank you for your feedback. We’re glad you found the parking convenient and the room key issue-free. We apologize for the disappointment with the breakfast offering and the lack of designated smoking areas. Additionally, we regret the inconvenience caused by the main floor bathrooms being locked. Your comments are valuable, and we will work on addressing these issues to improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 8 sept. 2024 sur Hotels
par un voyageur
Publié le 30 août 2024 sur Expedia
No front desk person. Other than that perfectly fine. I’ll stay again!
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Qasim,Thank you for your positive review! We are glad you had a great stay at Extended Stay America. We apologize for the inconvenience regarding the front desk and will address this with our team. We look forward to welcoming you back for another excellent visit.Sincerely,Hotel Management
par un voyageur
Publié le 25 août 2024 sur Hotels
The room had an odor, but I was able to correct it with some Fabreeze, that I sprayed on the carpet and the bed linens. The bathroom floor around the tub was peeling up and there was a gap between the tub and the floor. During my stay I killed two roaches in the kitchen area. The staff was very helpful in directing me to the trash room and asking if I needed any additional towels or toilet paper. Overall, my stay was okay but I wouldn't stay at that location again.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest,Thank you for providing feedback on your recent stay. We are sorry to hear about the issues you encountered with the room's condition and the presence of pests. This does not reflect our standards, and we appreciate you bringing these matters to our attention. We are glad to hear that our staff was able to assist you during your stay. Please rest assured that we are addressing these concerns with our team to improve our services. We value your feedback and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 21 août 2024 sur Expedia
Ok
par un voyageur
Publié le 18 août 2024 sur Expedia
Service is bad
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry to hear that the service you received did not meet your expectations. Providing excellent service is a priority for us, and we will review this situation with our team to identify areas for improvement. We apologize for any inconvenience caused and appreciate your input as it helps us enhance our guest experience. We hope you might give us another opportunity to provide you with the high standard of service we strive for.Sincerely,Hotel management
