Note fondée sur 738 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Leandre de Geneve
Trop cher pour ce que c'est......
Publié le 1 sept. 2013 sur HotelsLit très confortable et piscine disponible. Voilà les bons points. Pour le reste, l'hotel est très vieux, personnel souvent absent à son desk, pt dej cher à la carte.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I experienced a number of issues during my stay…the tub wasn’t draining properly, internet connection went down in my room, hand soap in room’s bathroom was very near empty, upon my arrival there was a leftover cloth napkin from room service. These conditions combined negatively impacted my stay. Room didn’t feel clean and attended to.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par GM Mike, Gestion de l’hôtel
Dear Valorie,Thank you for taking the time to share your feedback about your recent stay at the Sheraton Great Valley. I am genuinely sorry to hear that your experience did not meet the high standards we strive to maintain.I apologize for the issues you encountered, including the tub drainage problem, internet connectivity issues, and the oversight with the hand soap and room cleanliness. These are certainly not reflective of the level of service we aim to provide.Please rest assured that I will address these concerns with our team immediately to ensure that such issues are resolved and prevented in the future. Your comfort and satisfaction are our top priorities, and I am truly sorry that we fell short during your visit.IWe work hard to WoW our guets and we will work harder.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Nice stay for wedding.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par GM Mike, Gestion de l’hôtel
Thank you for taking the time to leave us a review and for the fantastic 10 out of 10 rating! We're delighted to hear that you enjoyed your stay with us, especially during such a special occasion like a wedding.It was our pleasure to have you, and we hope the event was as wonderful as your experience at our hotel. If you need anything in the future or have any special requests for your next visit, please don’t hesitate to let us know.We look forward to welcoming you back!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par GM Mike, Gestion de l’hôtel
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great time during your weekend getaway at the Sheraton Great Valley Hotel.Your feedback on our amenities, cleanliness, dining, and overall value is greatly appreciated, and we're delighted that you found our location and service to be top-notch. We strive to provide an exceptional experience for all our guests, and it's fantastic to know we met your expectations.If there’s anything specific you’d like to share about your stay or any suggestions for improvement, please don’t hesitate to reach out. We look forward to welcoming you back for another memorable stay in the future!
par un voyageur
Publié le 1 sept. 2024 sur Expedia
This hotel probably had the friendliest staff of any hotel in recent memory. They acknowledge you and make themselves available whenever they see you, and promptly follow through on any request. With that said, this is an older hotel property. It has older hotel problems and could use updating. I needed to change rooms due to water leaking from a window, and both rooms had windows so dirty that I couldn't see out of them. The AC didn't do much in either room. It has a pool, but the bottom is dirty. I hesitate to mention these things because the staff is so nice, but I'd say this is more of a hotel for business than pleasure.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par GM Mike, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our staff to be exceptionally friendly and attentive—this is exactly the level of service we strive to provide for all our guests.We also appreciate your constructive comments about the areas where we need improvement. I’m genuinely sorry to hear about the issues with the windows, air conditioning, and pool cleanliness. Please know that your feedback is invaluable, and we are already working on addressing these concerns. Our team is committed to maintaining high standards, and your observations will help us ensure a more comfortable and enjoyable experience for future guests.While our property is indeed older, we are constantly exploring ways to upgrade and enhance our facilities. Your feedback serves as a crucial guide in this ongoing process.We are about to embark on renovating the hotel and refreshing all areas and this is a very exciting time for us. Please come back to visit us soon and see all the improvements we have made. Have a GREAT Day!
par un voyageur
Publié le 26 août 2024 sur Expedia
OK
Commentaires de Gestion de l’hôtel
2 sept. 2024 par GM Mike, Gestion de l’hôtel
Thank you for your recent review and for rating us 5 out of 5! We’re delighted to hear that you had a great experience. If there’s anything specific you enjoyed or any suggestions you have for us, we’d love to hear them. Your feedback is important to us as we continuously strive to enhance our guests' experiences. We hope to see you again in the very near future. Have a GREAT Day!
par un voyageur
Publié le 25 août 2024 sur Expedia
The staff were very helpful and nice.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par GM Mike, Gestion de l’hôtel
Dear Fidela,Thank you so much for your wonderful review and for awarding us 5 out of 5! We’re thrilled to hear that our staff made a positive impact on your stay.Your kind words about their helpfulness and friendliness mean a lot to us. We strive to create a welcoming environment for all our guests, and it's rewarding to know we succeeded during your visit.We hope to see you again real soon.Have a GREAT Day!
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par GM Mike, Gestion de l’hôtel
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and found our staff to be friendly and our rooms clean and convenient. It’s great to know that you’ll consider staying with us again in the future. Your positive comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back next time you're in the area!
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par GM Mike, Gestion de l’hôtel
Thank you for giving us the opportunity to WoW you!have a GREAT Day and safe travels.
par un voyageur
Publié le 14 août 2024 sur Expedia
The pool was dirty and cloudy. It’s definitely an older building so it appears dirty but really might just need an upgrade. The whole floor really smelled but the room didn’t. It seemed like a leak at the ice machine may have been causing a water leak.
Commentaires de Gestion de l’hôtel
14 août 2024 par GM Mike, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you encountered during your stay, and I appreciate your honest comments.We are currently in the process of evaluating upgrades to our facilities, and your observations about the pool and the building's condition are incredibly valuable to us. I’ll make sure to pass your feedback on to our maintenance team to address the pool’s cleanliness and investigate the potential water leak by the ice machine.I’m glad to hear that your room itself was comfortable and didn’t have any unpleasant odors. We strive to ensure that our guests have a pleasant experience, and I’m sorry that we fell short in this instance.We’re committed to making improvements based on feedback like yours, and I hope you’ll consider staying with us again in the future. If there’s anything specific we can do to make your next visit more enjoyable, please let me know.
