Ratings based on 3 Guest Reviews

Hear it directly from our travellers
2.3 out of 5
3.5 Room cleanliness
3.0 Room comfort
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
1 out of 5
by A traveller

Shame on cheep a—owners slum terrible

Posted Jul. 7, 2024 on Hotels
Carpet was ripped at seam and I tripped on it Called the (Grand Property and told them about it and sent photos They offered to let us check out late Never stay there again and would highly recommend never using this company for anything.
Comment from Hotel Management
Aug. 15, 2024 by Author, Hotel Management
Thank you so much for reviewing your stay with us. We sincerely appreciate your candid feedback, and apologize for these inconveniences. Your comments have been shared with our onsite team for review. We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
2 out of 5
by A traveller

Posted Mar. 24, 2023 on Hotels
Comment from Hotel Management
Apr. 1, 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for these inconveniences.Your feedback has been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
4 out of 5
by A traveller

To Condo or to Hotel...You decide! (HOTEL!)

Posted Jul. 18, 2022 on Hotels
This "Condo" was on the 4th floor of the building which is not mentioned in the description (Thank God for an elevator!) Negatives: When we arrived, the place had been enclosed for awhile since the heat and smell were not pleasant. It also doesn't mention there is no air conditioning, so I phoned the people who sent over two fans. We also found 2 more fans on the enclosed balcony, which helped. This place has wall to wall carpet which is old and smelly (has to be the original flooring...). The bed has a foam topping which is lumpy and needs to be stretched out. The whole bed moved if the other person shifted...anyway, not the most comfortable bed. The lamp in the bedroom triggered the breakers and had to be switched a couple of times, so we just didn't use it. The TV remote didn't turn off the TV in the bedroom, so you had to get up and shut it off manually. The toaster burnt our bagels even on #1. Parking garage was dark and needs lighting. Positives: The place was secluded and quiet most of the time. The location near the lakes was great since we did some fishing on Lake Mary a couple of days. There were nice restaurants nearby as well as a coffee shop. The grocery store was on the way to pick up the keys at Grand Welcome. There were dishes, silverware, pots, etc. for use and a dishwasher to throw everything in afterward. The large refrigerator was enough for the two of us and our groceries.
Comment from Hotel Management
Jul. 19, 2022 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us! We sincerely appreciate your candid feedback, and apologize for these inconveniences. Your comments have been shared with our onsite team for review. We hope to host you again sometime, for another chance to give you the 10 out of 10 experience that you deserve.