Avis New Listing Updated 1 Bed and Loft 2 Full Bath La Residence IV N7 Sleeps 4 and Steps to Free Shuttle

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, we are unable to provide grocery items such as cooking oils, spices, salt & pepper, plastic wrap or aluminum foil, however if the property owner or prior guests choose to leave these items we do not remove them. Grocery items are very expensive and operationally impossible to manage. Many guests would simply take the entire inventory on departure. We need to be able to provide single use, sanitary products to guests, in exact quantities for each arriving guests; and the costs have to be included in the flat cleaning fee (and agreeable to everyone). Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. We are available pre-booking to help ensure you book the best property for you, but travelers need to be an active participant in that process. If a particular feature or amenity is important to you, please contact us pre-booking to confirm the property you are considering will meet your needs. Our staff is available by phone, email or text messaging 7 days/week 9am - 6pm (Pacific) at 866 Mammoth. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. We are available pre-booking to help ensure you book the best property for you, but travelers need to be an active participant in that process. If a particular feature or amenity is important to you, please contact us pre-booking to confirm the property you are considering will meet your needs. Our staff is available by phone, email or text messaging 7 days/week 9am - 6pm (Pacific) at 866 Mammoth. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Not a hotel, we manage about 65 properties all over town. The 10am check-out to 4pm check-in leaves a 6 hour day to prepare all properties for the next guest arrival. Usually our workload can be arranged to accommodate some early/late check ins/outs. This depends on a number of factors such as our other guest's arrival and departure needs; or our housekeeping schedule/workload; we may have scheduled maintenance or photography, or other (possibly confidential) business in the unit which needs to be done between guests, and which affects our ability to grant your request for additional time in the unit. Our schedule changes daily. We can't know if we can allow an early check-in until we make the schedule for the day of arrival. We built a system to store these requests until then, and we try to build the schedule around approving them. When unable to grant a request, the system offers to send a notification by text message, should the unit become available early. We always strive to approve all the requests we receive, but when you have 40 properties checking in, we can only get 8-10 ready at a time, so with 10am check out. Some arrivals can be approved for 12pm, some for 1pm, another batch for 2:30pm, and the rest by 4pm. Since everyone asks for early arrival and late departure, and since we cannot say yes to everyone, sometimes the answer has to be no, unfortunately. As a professional property manager we post clear rules, expectations for departure, and potential fees or fines for ignoring those rules during your stay or after departure. We almost never actually fine anyone, because virtually all guests follow the rules. We dont ask for anything too hard: no linen stripping, no cleaning- just a few basics like trash removal, heat settings, run the dish washer, etc.). All guests must sign a contract when booking and these rules and fines must specifically be initialed for approval before completing the booking procedure. These same rules and fines are posted inside the unit to ensure there are no surprises. We believe posting the rules up front so they are clearly understood to be the best way to meet our dual obligation to our renters and owners.

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!