Ratings based on 892 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Need to be honest
Posted Aug. 22, 2024 on HotelsThe hotel is going thru major renovations but did not disclose that at the time I was making the reservation. The room has not be renovated since it first opened, the floor in the bathroom had cracked tiles, the room had indentations in the floor and the carpet looked like it had not be cleaned for years.
Comment from Hotel Management
Aug. 26, 2024 by Julian, Hotel Management
**Response:**Dear Leonard,Thank you for your honest feedback. We sincerely apologize for not disclosing the ongoing renovations at the time of your reservation and for the condition of your room. Your experience does not reflect the standards we strive for, and we deeply regret that it impacted your stay. We are in the process of significant renovations to improve our facilities, and your comments are crucial for us to address areas that need immediate attention. We hope you might consider staying with us again in the future, once the renovations are complete, so we can provide you with the quality experience you deserve.Best regards, Julian Front Office Supervisor
by A traveller
Posted Aug. 19, 2024 on Expedia
From outside, look very old and they are renovating. Not the best time to book this hotel. The inside, the room still outdated and they still use metal key for the room door, it’s outdated for me. If not careful, the key could be lost. Now a day, most of the hotel use key card for the room. The elevator is slow and hot. The pool area doesn’t look appealing to me. The hotel room is okay but carpet smells. The day I checked out, the maid knocked my door before time. Thats upset me. Things that I loved, they have microwave, big mirror, bath tub, very nice bed and refrigerator.
Comment from Hotel Management
Aug. 26, 2024 by Julian, Hotel Management
**Response:**Dear Tulyawat,Thank you for taking the time to provide us with your detailed feedback. We appreciate your comments about the amenities you enjoyed, like the microwave, big mirror, bath tub, comfortable bed, and refrigerator. We apologize for the inconvenience you faced during your stay, particularly with the ongoing renovations and outdated features. Your feedback about the key system is nostalgic to others and the pool area is valuable as we continue to improve our facilities. We’re also sorry for the early knock from housekeeping and will address this with our team.We hope to welcome you back in the future once renovations are complete and provide you with a better experience.Best regards, Julian Front Office Supervisor
by A traveller
Posted Aug. 16, 2024 on Expedia
Spacious rooms , pet friendly, close to shopping.
Comment from Hotel Management
Aug. 26, 2024 by Julian, Hotel Management
**Response:**Dear Ruben,Thank you for sharing your positive feedback! We're glad you enjoyed the spacious rooms and our pet-friendly atmosphere. It's great to know our location close to shopping was convenient for you. We hope to welcome you and your furry friend back soon!Best regards, Julian Front Office Supervisor
by A traveller
Posted Aug. 16, 2024 on Hotels
Would have been nice to know they’re doing a big remodeling job to the hotel now.
Comment from Hotel Management
Aug. 26, 2024 by Julian, Hotel Management
Dear Frederick,Thank you for your feedback. I apologize for not informing you about the ongoing remodeling work before your stay. We're working hard to improve the hotel, and I understand how this may have impacted your experience. Your feedback is valuable, and we'll work on better communication moving forward. We hope you'll visit us again once the renovations are completed.Best regards,JulianFront Office Supervisor
by A traveller
Posted Aug. 12, 2024 on Hotels
The hotel is really the best budget hotel. The deco is a little outdated, but it's quiet and everything works great. Definitely better than other motels. Will stay here again in the future.
Comment from Hotel Management
Aug. 16, 2024 by Julian, Hotel Management
**Response:**Dear Guest,Thank you for your perfect score and kind words! We're thrilled you enjoyed your stay and found everything to your satisfaction. We appreciate your understanding of our decor and are happy it didn’t detract from your experience. We look forward to welcoming you back in the future.Best regards, Julian Front Office Supervisor
by A traveller
Posted Aug. 12, 2024 on Expedia
The gentleman at the front desk were extremely friendly and polite. One of the front desk employees even greeted me by saying, “Good morning” Breakfast was freshly prepared and there were so many options to choose from. The facility was very well kept and tidy
Comment from Hotel Management
Aug. 16, 2024 by Julian, Hotel Management
**Response:**Dear Rachel,Thank you so much for your wonderful review! We're thrilled to hear that our front desk team made such a positive impression and that you enjoyed the breakfast and cleanliness of our facility. Your kind words mean a lot to us, and we’re glad we could make your stay a pleasant one. We look forward to welcoming you back soon!Best regards, Julian Front Office Supervisor
by A traveller
Posted Aug. 12, 2024 on Expedia
The property is very close to lakes. There are grocery stores near. The property is clean. However, it needs remodeling. The mattress and pillows need to be replaced. Loved my Mammoth trip. Will go back again🙂
Comment from Hotel Management
Aug. 16, 2024 by Julian, Hotel Management
**Response:**Dear Hector,Thank you for sharing your feedback and giving us a solid 4 out of 5 rating. We're glad you enjoyed the convenient location and found the property clean. We appreciate your suggestions regarding the mattress and pillows and will certainly take them into consideration. We're thrilled to hear you loved your Mammoth trip and hope to welcome you back on your next visit!Best regards, Julian Front Office Supervisor
by A traveller
Posted Aug. 12, 2024 on Expedia
Comment from Hotel Management
Aug. 16, 2024 by Julian, Hotel Management
Thank you for the review!
by A traveller
Posted Aug. 11, 2024 on Expedia
Property is outdated. They should really update their photos too. I would never stay here again.
Comment from Hotel Management
Aug. 16, 2024 by Julian, Hotel Management
**Response:**Dear Lisa,Thank you for sharing your thoughts with us. We apologize for any disappointment caused by the outdated appearance of our property and the photos not meeting your expectations. Your feedback is important, and we will review our online images to ensure they accurately represent our current state. We regret that your stay was not satisfactory and hope you might give us another chance in the future.Best regards, Julian Front Office Supervisor
by A traveller
Posted Aug. 9, 2024 on Hotels
Comment from Hotel Management
Aug. 16, 2024 by Julian, Hotel Management
Thank you for the review!
