Ratings based on 328 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Just ok. Tiny room. Tiny bathroom
Posted Oct. 21, 2024 on HotelsUpon check in sign say breakfast until 10.
When we went down for breakfast at 9:40- there wasn't any food and they said too bad breakfast is over at 9:30.
We said but the sign said. They answered "old sign".
Just rude and cheapo
by A traveller
Posted Oct. 18, 2024 on Expedia
I compared the amenities to other hotels nearby at a similar price range and chose this one because of the microwave, fridge, and included breakfast. Room was fine, the breakfast was fantastic, with a great spread of options including do-it-yourself fresh waffles.
However I was very irritated by the professionalism of one of the night staff members. 10 minutes after checking in (between 8 or 9 pm) I tried to microwave some pizza in my room and the tray didn’t spin. I asked for another one, and instead of immediately replacing it, the staff member I alerted questioned me and implied that I had broken it in front of some other guests, who walked in during the middle of our discourse. Ten minutes later, after telling me to wait, and helping the other guests check-in, the staff member finally left his desk to see if there was a microwave in the common area, and suggested that I use it instead. I emphatically refused and again requested a working microwave in my room, and the staff member followed me to my room to confirm that my microwave wasn’t spinning. Then I had to help him unplug the machine and switch it with the microwave from an unoccupied room next door.
by A traveller
Posted Oct. 17, 2024 on Expedia
Nice room, nice breakfast
by A traveller
Posted Oct. 16, 2024 on Expedia
Stayed here for three nights (we left the evening of our third night). Horrible customer service! Had to fight 2 nights in a row for fresh towels. First time took an hour & the second time I was ignored completely. My husband went down & had to demand clean towels. We left that night. Unbelievably rude service. The shower door was broken & wouldn't stay closed. Mold on the exhaust fan... disgusting! Parking didn't seem secure. Breakfast was ok but definitely not BW Plus quality. Spend a little more for way better accommodations. Very disappointed in Best Western.
by A traveller
Posted Oct. 16, 2024 on Expedia
Room was tiny,no deck as in picture
by A traveller
Posted Oct. 3, 2024 on Expedia
Walls like paper towels but nice
by A traveller
Posted Sep. 29, 2024 on Expedia
Easily located. Renovated bathboom. Great hot breakfast.
However, walls are paper thin.
by A traveller from SANTA ROSA
Posted Sep. 25, 2024 on Expedia
by A traveller
Posted Sep. 24, 2024 on Expedia
It was not perfect, but it had the lowest price in addition to being all it needed to be. The staff was great.
by A traveller
Posted Sep. 19, 2024 on Hotels
Place was convenient but old and my floor was ripped up in the bathroom
