Avis Updated 5 Bedroom 3 bathroom townhome Slopeside at 1849 Condos 671 sleeps 10

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. We manage about 65 properties and not one of them has central air conditioning (absolutely none are advertised as having A/C). Mammoth Lakes is a mountain town at 9000 above sea level. Our hottest days in the summer are in the 80's. It is very breezy here year round. I am unaware of any property other than commercial spaces that are air conditioned in Mammoth. Like a beach town, you just need to open a couple windows. In the event of unseasonably hot weather, we do stock several portable air conditioning units and they can be rented for a delay fee (includes the electricity costs) with about 24 hours notice. Please call in advance to inquire/schedule a rental if you think you will need an A/C unit. Thank you so much for the feedback about the front door. We are aware of the situation and are working on it. Mammoth is a very small town, population 7000, in a remote, 9000 mountain locale; approximately 150 miles from the nearest city. When we have to contract repair work out to local vendors, the delays in their schedule or in receiving parts can be quite lengthy. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. As a professional property manager we post clear rules, expectations for departure, and potential fees or fines for ignoring those rules during your stay or after departure. We almost never actually fine anyone, because virtually all guests follow the rules. We donÕt ask for anything too hard: no linen stripping, no cleaning- just a few basics like trash removal, heat settings, run the dish washer, etc.). All guests must sign a contract when booking and these rules and fines must specifically be initialed for approval before completing the booking procedure. These same rules and fines are posted inside the unit to ensure there are no surprises.ÊWe believe posting the rules up front so they are clearly understood to be the best way to meet our dual obligation to our renters, as well as to our homeowners, who expect us to protect their home and investment. Our check out rules have good reasons for them. For example, failure to remove trash after your stay can invite bears to break in, causing thousands of dollars in property damage. Similarly, a vacant unit left unheated can have pipes burst; parking and noise violations can bring police or HOA fines on the property owner, etc. All our rules have similar logic, I don't have enough space here to explain them all, but call if you're concerned. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!