Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2024 sur Hotels
Recommandé
pour Événement personnelpar un voyageur
Publié le 6 mars 2018 sur Hotels
par un voyageur
Cleanliness is terrible
Publié le 11 mai 2022 sur HotelsWe had the king bed with partial sea view on the 6th floor. Check in was flawless because they allowed us to store our luggage before 2pm. They took our luggages to the room and gave us the key when we got there late in the evening.
The room is spacious with extra day bed by the big window. When we woke up in the AM and let the sun in then we spotted the dirtiness in the room. Big mirror smeared with sticky fingerprints everywhere, under the bed was extremely dusty and dirty, the mini fridge dirty, the bed cover stained and yellowish on the corners.
Bathroom, half of toilet tissue roll, warm water only in the sink but no hot water in the shower. Sink was not wiped down.
The second day was better, after the cleaned up the room. But still no hot water in the shower.
Pros: daily housekeeping and change towels. They offer laundry and iron in bulk so it's alot cheaper.
Breakfast was horrible and cold. The room division needs to check the cleanliness and readiness of the room before assign it to guests.
Commentaires de Gestion de l’hôtel
30 juin 2022 par Jose Wawondatu, Gestion de l’hôtel
Dear Leila,
Greetings from Genio hotel Manado, Thank you for taking time to write your comments.
However Please accept my sincere apologies. We will make every effort to fix this problem and make sure this will never happens again and becoming better of what we do so we can serve you much better next time. Please let me know if there is anything else we can do for you.
Sincerely,
Jose Wawondatu.
par un voyageur
centraal gelegen hotel
Publié le 5 mai 2022 sur HotelsVriendelijk personeel, ontbijt minimaal. Kamers schoon maar zeer gehorig
Commentaires de Gestion de l’hôtel
30 juin 2022 par Jose Wawondatu, Gestion de l’hôtel
Dear Cornelis,
Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us.
Thank you for choosing to stay with us. We look forward to your return.
Regards,
Jose Wawondatu
par un voyageur
Puas menginap di Genio Hotel
Publié le 24 mai 2021 sur HotelsHotel yang nyaman, suasana tenang
par un voyageur
Publié le 20 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
23 déc. 2019 par Jose Wawondatu, Gestion de l’hôtel
Dear Devinder,
Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us.
Thank you for choosing to stay with us. It is our pleasure to serve you.
Sincerely,
GM
par un voyageur
Great stay at genio manado
Publié le 30 juill. 2019 sur HotelsGenio is very clean, rooms are spacious and staff is very attentive.
Very speedy check out as well.
Commentaires de Gestion de l’hôtel
19 déc. 2019 par Jose Wawondatu, Gestion de l’hôtel
Dear Deborah,
Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us.
Thank you for choosing to stay with us. It is our pleasure to serve you.
Sincerely,
GM
par un voyageur
Pillows are smelly
Publié le 27 avr. 2019 sur HotelsThis is a reasonably good hotel for the price and you get the basic air conditioning, ensuite bathroom and a TV. However one thing turned me off completely - the pillows did not seem to be washed at all and had a heavy sweats smell. I could not bear the smell and had to wrap the pillow with a towel in order to mask it. Besides this, the hotel is reasonably ok and you get what you pay for. Breakfast was reasonable but not great.
Commentaires de Gestion de l’hôtel
19 déc. 2019 par Jose Wawondatu, Gestion de l’hôtel
Dear Xuanyi,
Thank you for providing us with feedback from your recent stay. I apoligize to hear your stay did not meet your expectation. We have solve this problems immediately. Hope to serve you again someday.
Sincerely,
GM
par un voyageur
Publié le 23 déc. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
24 déc. 2018 par Jose Wawondatu, Gestion de l’hôtel
Dear Kamori,
Thank you for share your comments from your stay with us. Thank you for choosing to stay with us. We look forward to your return.
Sincerely,
Jose Wawondatu
par un voyageur
a nice hotel
Publié le 2 août 2018 sur Hotels予定変更で急にホテルに宿泊となりました
ジェニオホテルしか空いていませんでしたので、中心地から少し郊外の立地でした。周りにはお店がたくさんありましたが少し不便でした。
ホテル内はとても綺麗で、部屋も広く快適で、シャワーもお湯がちゃんと出て感謝でした
Commentaires de Gestion de l’hôtel
19 déc. 2019 par Jose Wawondatu, Gestion de l’hôtel
Dear Yuka,
Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us.
Thank you for choosing to stay with us. It is our pleasure to serve you.
Sincerely,
GM
