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Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 déc. 2023 sur Expedia
Did no happened the owner said she never received my reservation and had other people stay there for a longer stay. Also mentioned that she didn’t work with Expedia! Had to find another accommodation. Still waiting to get it resolved!!!
Commentaires de Gestion de l’hôtel
27 déc. 2023 par Apartamentos Terrazas del Cielo, Gestion de l’hôtel
Dear Francoise Minzett,We sincerely regret the unpleasant experience you had with your reservation. We understand how important it is to have a hassle-free stay, and we apologize for any inconvenience this may have caused.We have investigated the issue, and unfortunately, it appears there was an error in the reservation management. This should not have happened, and we are taking immediate steps to rectify the situation and prevent it from occurring in the future.We appreciate your understanding and the opportunity to address this situation.Best regards,Apartamentos Terrazas del Cielo
