Ratings based on 40 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 29, 2024
,.When we arrived was not power, not ready my room 2pm. But we love the view, but next time we not going in winter( raining). Abuela y Abuelo❤️❤️❤️ staff very good.❤️
by A traveller from Miramar
Posted Jun. 11, 2024 on Expedia
We had two rooms and views were obstructed by trees that were not trimmed. Bathrooms have leaking old faucets. Noisy guests next to us until late at night.
by A traveller
Posted May 13, 2024 on Expedia
The prices are very expensive and the customer service is horrible. I have been there once and I will never go back. The customer service is better they would have a customer for life. But they exploited me as the customer for a one time game not realizing that they were getting pennies now I am not getting many dollars later. Overcharges for everything
Comment from Hotel Management
May 14, 2024 by Posada La Abuela, Hotel Management
Good afternoon, dear Don Michael.A pleasure to greet you.We have read his message and we would like to know how we can improve for the future. As a hotel we always want to give the best for our guests.We are looking forward to your comments.
by A traveller
Posted Mar. 18, 2024 on Expedia
Place was relaxing
by A traveller
Posted Feb. 9, 2024 on Hotels
by A traveller
Great place to enjoy nature
Posted Feb. 6, 2024 on HotelsGreat
by A traveller
Posted Feb. 1, 2024 on Expedia
The lake and facilities were beautiful. Staff was all very friendly and accommodating. The power went out often along with the Wi-Fi, and many of the slides and pools were not open for the kids when they wanted to play. Food was the big issue- all very overpriced, extremely limited options, left us all feeling pretty awful… very limited other dining options in the area without paying large “day pass” fees to even step foot in other restaurants around the laguna. Bummer because it was beautiful and could have been really fun if the facilities were more available.
by A traveller
Posted Jan. 30, 2024 on Expedia
by A traveller
Posted Jan. 15, 2024 on Expedia
Well kept resort with nice cabins and views. Cool slide from the deck into the lake. However, they charged us 80USD a night for our 2 year old sharing a bed. Do you not understand that a 2 year old is a baby still and doesn’t need his own bed? Made me message my credit card number which I wasn’t comfortable with even though I booked on Expedia. Pool was gross. Front desk women was rude and the food was actually inedible. Beyond disgusting every meal. I know it looks cool with the slides but please trust me, stay somewhere else.
by A traveller
Posted Jan. 10, 2024 on Expedia
Beautiful location and lots of activities
