Avis Shore Hills Motel

Kelly Mazzocchi,Thank you for taking the time to provide feedback regarding your recent stay. All feedback is valued fromall of our guests, as it helps us improve our services and guest experiences.As you and your guest (Debra) for whom you have made the reservation for, should be well aware, withour policy and standard procedure, it is essential for guests to provide a form of credit card authorizationwhen the reservation is made under a different name. We understand that this requirement may seeminconvenient, but it is necessary for ensuring the security of both parties involved. Despite repeatedrequests, we did not receive the necessary authorization from you or your guest’s prior to check-in,which resulted in complications during the process.Regarding the issue of the pet policy, as clearly outlined in our policies and also stated during thereservation process, we do not allow pets on the premises due to potential allergic reactions and healthconcerns, particularly for staff members with medical conditions. It was disappointing to discover that apet was present in your guests’ room, putting the health of our staff at risk. Upon being informed of this,our staff took immediate action to address the situation and ensure the safety of all parties involved.Furthermore, your claim that you were unaware of the pet policy is a bit perplexing since it was madevery clear during the reservation process and signage displayed prominently in our office that we do notallow pets on our property. We strive to maintain transparency and clarity regarding our policies to avoidany misunderstandings to our customers.Regarding your comments about your guest’s being veterans, we treat all guests with respect anddignity, irrespective of their background or circumstances. It is unfortunate if there was anymisunderstanding regarding their situation, but it is not our policy to discriminate or make assumptionsabout our guests. Our primary concern is to provide a comfortable and safe environment for all ourguests, regardless of their personal circumstances.We regret any inconvenience or misunderstanding your guests’ experience during your stay.Sincerely,Manage

I am sorry, but our check in time is 3.00 PM NOT 10 AM.We still try to check you as early as we could. and yes we do take room deposit i am sorry you did like that.