Note fondée sur 962 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel un peu daté
Publié le 10 nov. 2019 sur HotelsHôtel un peu « daté » service très gentil
Commentaires de Gestion de l’hôtel
10 nov. 2019 par Shalini Sharma, Gestion de l’hôtel
Thank you for your feedback. The hotel is due for a renovation next year. We hope to see you on your future travels.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Customer Service, Gestion de l’hôtel
Barbara, the team regrets to hear that your experience was not as expected. We value your feedback and invite you to contact us directly to share any specific concerns you might have. This will help us better understand your experience and work towards improving it.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Bathroom wall paint was chiped in a few places, empty hardware on the same wall should have been removed or new hardware hung,no lotion in the bathroom, carpet needs to be replaced and front desk clerk struggled. Overall the hotel was in poor condition. I would not recommend it.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Service, Gestion de l’hôtel
Stephanie, thank you for sharing your experience. The team is always ready to address any concerns and strives to provide a welcoming environment. Your observations about the room and service have been noted to make necessary improvements. Safe travels on your future journeys.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The customer service is awful. I can't get ahold of anyone at a bad experience.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Customer Service, Gestion de l’hôtel
Charles, the team strives to provide excellent service and regrets that this was not reflected during your experience. Efforts are constantly being made to improve communication. Thank you for bringing this to our attention.
par un voyageur
Not impressed
Publié le 8 sept. 2024 sur HotelsMultiple doors not working to get in, the door to our room would not open. We had to lift the door to open it. When we left the door would not close because the lock was broken. Hotel is very dated. The hotel charged me for my stay even though I had already paid. Overall not a pleasant stay.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Customer Service, Gestion de l’hôtel
Stephanie, thank you for sharing your experience. The hotel team regrets that there were inconveniences during your visit, and they want to ensure that unexpected issues like yours will be addressed. They encourage you to reach out to discuss the billing matter further. They aim to provide all guests with a seamless experience and are grateful for your feedback.
par un voyageur
Publié le 29 août 2024 sur Expedia
Bistro area was unsatisfactory
Waiting to order and did not get the food order correct
Commentaires de Gestion de l’hôtel
29 août 2024 par Customer Service, Gestion de l’hôtel
Mary, thank you for sharing your feedback. Issues at the bistro area are being looked into to enhance the experience for our guests. The team is committed to making improvements and appreciates your observations.
par un voyageur
Publié le 24 août 2024 sur Expedia
Carpet was dirty worn and the room smelled musty. The staff were amazing/nice and accommodating!!
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Service, Gestion de l’hôtel
Matthew, thank you for your feedback. The team is pleased to know you found them accommodating and amazing. Additionally, your comments regarding the condition of the room have been noted. It's wonderful to hear you stayed with us at Courtyard Manassas Battlefield Park.
par un voyageur
Publié le 3 août 2024 sur Expedia
Room was not cleaned, no body wash, only 2 towels for 2 people, 2 day stay. Asked for extra toilet tissue and did not get it.
Commentaires de Gestion de l’hôtel
5 août 2024 par Customer Service, Gestion de l’hôtel
David, thank you for your feedback. It's disappointing to hear that your experience did not meet expectations. The concerns you raised are taken seriously, and the team will be looking into them closely. We strive to provide better service and amenities for all our guests. We do hope you will consider giving us another chance in the future.
par un voyageur
Nice Stay
Publié le 26 juill. 2024 sur HotelsAll of the employees we encountered were very friendly and helpful. The pool was closed which was disappointing and I do wish that someone would have communicated that to us earlier. Regardless, the room was clean and comfortable.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Service, Gestion de l’hôtel
Charles,Thank you for staying with us at Courtyard Manassas Battlefield Park. Our team members are pleased to hear your kind words about their friendliness and helpfulness. It's unfortunate that the pool was closed during your stay, and we understand your disappointment. We're glad the room’s cleanliness and comfort met your expectations. We look forward to your next visit.
