Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,9 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Lovely hotel, great amenities. However very big language barrier which made it difficult to arrange anything during our stay so just something for any English speaking people to keep in mind and be aware of
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Ceyla Mutalibova, Gestion de l’hôtel
Dear Guest,First of all, we would like to thank you for choosing our Selectum Family Resort Side hotel.We strive to provide you with a memorable stay experience through our guest satisfaction-focused approach to service.It is a great honor for us to be together with such dear guests as you.We continue to improve to best meet your expectations. We would like you to know that our guests' suggestions are taken into account by management down to the smallest detail.Your satisfaction is our priority as part of our guest satisfaction approach to service. Your assessment has been shared with the appropriate departments and management. We would like you to know that necessary investigations and precautions are being taken.We look forward to including you in your next holiday plans after booking if you share details at ceyla.mutalibova@selectumhotels.com I would like to promise that we will do our best with all my teammates to ensure you have an enjoyable holiday.Hope to see you as soon as possible,Sincerely,Guest Relations ManagerCeyla Mutalibova
par un voyageur
Publié le 29 juin 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
29 juin 2024 par Ceyla Mutalibova, Gestion de l’hôtel
Dear GuestFirst of all, thank you for your kind and detailed feedback. It is a great pleasure for us if we were able to please you. Our priority is to offer you an unforgettable holiday with our service approach focused on guest satisfaction.We are honored to be together with our valued guests like you.We will continue to improve to best meet your expectations. We would like you to know that our guests' suggestions are evaluated down to the smallest detail by the management.We look forward to welcoming you again on your next visit and wish you a good day.With our sincerest wishes,Guest Relations ManagerCeyla Mutalibova
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Ceyla Mutalibova, Gestion de l’hôtel
Dear GuestFirst of all, thank you for your kind and detailed feedback. It is a great pleasure for us if we were able to please you. Our priority is to offer you an unforgettable holiday with our service approach focused on guest satisfaction.We are honored to be together with our valued guests like you.We will continue to improve to best meet your expectations. We would like you to know that our guests' suggestions are evaluated down to the smallest detail by the management.We look forward to welcoming you again on your next visit and wish you a good day.With our sincerest wishes,Guest Relations ManagerCeyla Mutalibova
par un voyageur
Publié le 2 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 juin 2024 par Ceyla Mutalibova, Gestion de l’hôtel
Sayın misafirimiz,Öncelikle nazik değerlendirmeniz için teşekkür ederiz. Sizleri memnun edebildiysek, bu bizim için büyük bir mutluluk kaynağıdır. Misafir memnuniyeti odaklı hizmet anlayışımızla sizlere unutulmaz bir konaklama deneyimi yaşatmaya çalıştık.Sizin gibi kıymetli misafirlerimizle bir arada olmak bizim için ayrıcalık.Sizlerin beklentilerini en iyi şekilde karşılamak amacıyla sürekli olarak kendimizi geliştirmeye devam edeceğiz. Misafirlerimizin önerileri yönetim tarafından en küçük ayrıntıya kadar değerlendiğini bilmenizi isteriz. Bir sonraki ziyaretinizde sizleri tekrar ağırlamaktan mutluluk duyacağımızı belirtir, güzel günler dileriz.Saygılarımızla,Misafir İlişkileri MüdürüCeyla Mutalibova
par un voyageur
Publié le 24 avr. 2024 sur Expedia
perfect location lots to do for kids
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Ceyla Mutalibova, Gestion de l’hôtel
Dear GuestFirst of all, thank you for your kind and detailed feedback. It is a great pleasure for us if we were able to please you. Our priority is to offer you an unforgettable holiday with our service approach focused on guest satisfaction.We are honored to be together with our valued guests like you.We will continue to improve to best meet your expectations. We would like you to know that our guests' suggestions are evaluated down to the smallest detail by the management.We look forward to welcoming you again on your next visit and wish you a good day.With our sincerest wishes,Guest Relations Manager
par un voyageur
Publié le 19 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 nov. 2023 par SELECTUM FAMILY RESORT SİDE, Gestion de l’hôtel
Değerli Misafirimiz Öncelikle Selectum Family Side Otelimizi tercih ettiğiniz ve bu güzel düşüncelerinizi bizlerle paylaştığınız için sizlere çok teşekkür ederiz.Her zaman daha iyi hizmet sunmayı hedeflediğimiz bu yolda, sizlerin olumlu geri dönüşleri sayesinde motive olduğumuzu bilmenizi isteriz.Güler yüzlü ekibimizle, tadı damağınızda kalacak lezzetleri bir kez daha tatmanız, Selectum Family Side ’ nin keyfini çıkarmanız için sizleri tekrar misafir etmekten mutluluk duyarız.Sizleri tekrar otelimizde ağırlamayı kalpten ümit eder, esenlikler dileriz.Saygılarımızla,Selectum Family Side Misafir İlişkileri Departmanı
par un voyageur
Publié le 4 sept. 2023 sur Expedia
It was okay overall but I don't reccomend booking it again
Commentaires de Gestion de l’hôtel
5 sept. 2023 par Selectum Family Resort Side , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to post this review and rate your recent experience, while visiting Selectum Family Resort Side.Our team works hard to make sure our guests are comfortable and receiving our best service.We will be delighted to host you again anytime in the future if your plans will bring you back to Selectum Family Resort Side.Best RegardsSelectum Family Resort Side Guest Relations Department
par un voyageur
Publié le 3 août 2023 sur Expedia
Everything was so good!!!
Commentaires de Gestion de l’hôtel
4 août 2023 par Selectum Family Resort Side , Gestion de l’hôtel
Dear Guest ,Thank you for taking the time to post this review and rate your recent experience, while visiting Selectum Family Resort Side.Our team works hard to make sure our guests are comfortable and receiving our best service.We will be delighted to host you again anytime in the future if your plans will bring you back to Selectum Family Resort Side.Best RegardsSelectum Family Resort Side Guest Relations Department
par un voyageur
Publié le 3 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2023 par Selectum Family Resort Side , Gestion de l’hôtel
Thank you very much for sharing your nice thoughts about our hotel with us.Your opinions are valuable to us, and we would be happy if you share your thoughts about our services on social media review websites.Selectum Family Resort Side Guest Relations Department
par un voyageur
Quality of the quests
Publié le 2 août 2023 sur HotelsThe positive experience we had during our stay here is that the staff were really polite and helpful. Damla, at the lobby is very professional. The other greatness is the hotel being right next to the beach. Also, the pool bar cocktails were really good. We recommend Ms. Sena´s cocktails at the pool bar, she makes them with passion.
However, we won´t revisit due to our negative experiences. Firstly, we have encountered sunbed wars every day at the pool even though the staff solved it quickly.. Even we had to confront the pool chef why he removed our towels and toys and gave our seats to another family while we were eating lunch at the snack bar.
Secondly, it could have been more charming if the hotel´s beach bag was free for everyone. I purchased it for 10 euros but the hotel does not earn anything from it since they have at least 1500 guests daily.
Thirdly, we do not believe this hotel is a 9/10. We have stayed at 3 other hotels this year with similar quality and 2/3 of them reaches a higher quality even though their score were between 7 and 8. Our focus here has to do with the quality of the quests. At Selectum we have seen quests putting their bare feet on the tables at the lobby, wrestling aggressively by the pool and parents blaming the life guard when their kid is at the adult pool without using any form of water safety. The staff cant do anything about these kind of irresponsible behaviour since they get complaints. Be kind and responsible for everyones well-being
Commentaires de Gestion de l’hôtel
4 août 2023 par Selectum Family Resort Side , Gestion de l’hôtel
Dear Guest ,Thank you for taking the time to post this review and rate your recent experience, while visiting Selectum Family Resort Side.Our team works hard to make sure our guests are comfortable and receiving our best service.We will be delighted to host you again anytime in the future if your plans will bring you back to Selectum Family Resort Side.Best RegardsSelectum Family Resort Side Guest Relations Department
