Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Stayed at better and worse
Publié le 4 mars 2021 sur HomeAwayI will start with the negatives and close with the positives. I wasn't convinced the towels were clean and there was literally only one each for us, seemed there was no attention to detail with cleaning (lots of hair and dust in corners in bathroom, 1/2 used sugar packet in the selection at the coffeemaker, bed skirt dragging on the floor, etc.), breakfast was lame, but I get it, because it's covid. For the positives, location was AWESOME, the room was super spacious with updated climate control, good amount of complimentary soaps for us to use, staff was very nice. Honestly, I would totally stay again. They did say someone from housekeeping was out sick so I will give them the benefit of the doubt.
Commentaires de Gestion de l’hôtel
5 mars 2021 par VrboOwner, Gestion de l’hôtel
Bridget, thank you for choosing the Palmer House Resort and for taking the time to provide feedback about your experience. I'm very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team! Your description of your guest room does not depict what we are known for or proud to provide our guests with. We have since immediately addressed any shortcomings by using your comments to train our staff and make any necessary changes to ensure this is never the case moving forward. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!
