Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Robert, Gestion de l’hôtel
Dear Jacqueline, Thank you for taking the time to leave your review. I am so pleased that you had a great experience.I hope we can welcome you again in the future.Best wishes,Robert Dodwell
par un voyageur
Mauvaise experience avec une alarme incendie
Publié le 27 déc. 2023 sur HotelsTres bon hôtel, cependant on a été reveiller à 06h00 par l’alarme incendie. Nous avons du quitter en precipitation nos chambres ( en pyjama) pour rejoindre dans le froid et sous la pluie le point de rassemblement. Nous n’avons pu regagner nos chambres qu’à partir de 7h00 apres le feu vert des pompiers. Impossible de se rendormir.
par un voyageur
Nice hotel close to city centre
Publié le 18 mai 2022 sur HotelsNice hotel close to city centre.
par un voyageur de paris
Center ville
Publié le 16 oct. 2017 sur ExpediaJ'étais étonné que l'internet coutait si cher et ce n'était pas compris dans le montant pour la chambre. En plus Le connexion était pas bien.
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Robert, Gestion de l’hôtel
Dear Heikki,Thank you for your fantastic feedback! I'm happy to hear that you had an amazing experience with us. I hope I will be able to welcome you again in the future,Best wishes,Robert DodwellGeneral Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
The cloud bar
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Robert, Gestion de l’hôtel
Dear Jane Thank you for taking the time to rate your experience about your recent stay at our hotel. I hope I will be able to welcome you again in the futureBest wishes,Robert DodwellGeneral Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Aircon did not work in the room was moved to another room that hadn’t been cleaned properly. The door broke which the manager came and told me that I couldn’t lock my room. Unfortunately I had to be sent back to my original room in which I was unable to sleep due to the heat
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Robert, Gestion de l’hôtel
Dear Andrew, Thank you for sharing your experience. I am truly sorry for the multiple issues you encountered, from the malfunctioning air conditioning to the unclean room and the broken door. This is far from the standard we strive to provide. I understand how frustrating it must have been, especially not being able to sleep comfortably due to the heat. Your feedback is important, and I will be addressing these concerns with my team to prevent such occurrences in the future. I sincerely apologize for the inconvenience and hope to have the opportunity to provide a better experience in the future. Best wishes,Robert DodwellGeneral Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Robert, Gestion de l’hôtel
Dear Cecile,Thank you for choosing to stay with us, and for taking the time to rate your stay. I look forward to welcoming you back on your next visit!Best wishes,Robert DodwellGeneral Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
The check in was easy and the receptionist was very helpful and checked us in prior to the nominated check in time.
The room was clean and spacious. However as we were close to the lifts we were disturbed during the night. The bathroom was poorly lit and my shaving and my wife applying her makeup was hindered. In addition the door lock was broken and it was not permissible to double lock the door from within the room.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Robert, Gestion de l’hôtel
Dear Michael, Thank you for your feedback. I am glad to hear that your check-in experience was smooth and that the receptionist was helpful. It's also great to know that you found the room clean and spacious. However, I am sorry to hear that your stay was disturbed by noise from the lifts and that the bathroom lighting and door lock issues affected your comfort. I will address these concerns with my team to ensure improvements are made. I hope we will be able to welcome you again in the future.Best wishes,Robert DodwellGeneral Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Robert, Gestion de l’hôtel
Dear Anna, Thank you for choosing to stay with us, and for taking the time to rate your stay. I look forward to welcoming you back on your next visit!Best wishes,Robert DodwellGeneral Manager
