Note fondée sur 303 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,9 Service et personnel
4,8 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Great customer service and clean comfortable rooms
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Pilar, Thank you for highlighting the great customer service and the cleanliness and comfort of our rooms! We're thrilled that you had a pleasant experience and we look forward to welcoming you back for another enjoyable stay.Best Regards,Aries Connects World Customer Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
We had a very frustrating experience with a different nearby hotel that would not honor our existing prepaid reservation. Expedia relocated us to the Lx Hotel and we couldn't have asked for a better stay! The check-in process was easy, the room was clean, and the beds ( pillows) were very comfortable. In the morning they offer a delicious made-to-order breakfast for a personal touch. We are so grateful for the Lx Hotel and will absolutely be staying here next time we're in town!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Alexis,Thank you for sharing your wonderful experience at the Lx Hotel! We're thrilled to hear that, despite your frustrating start with another hotel, your stay with us exceeded your expectations. It's great to know that you found the check-in process easy, enjoyed a clean room, and had a comfortable night's sleep with our pillows. We're also glad you loved our made-to-order breakfast, as we aim to provide a personal touch for our guests. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit to town!Best Regards,Aries Connects World Customer Team
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Alex did as much as he could possibly do to make our stay is easy and wonderful as possible. If we asked for something, Alex provided. He even gave us a fantastic referral to Hami, a sushi and Asian food restaurant across the street. Wow! He was right!
And don't let this little hotel fool you. The room was very nice.
There's a reason LxHotel gets 5 stars. Alex listens to his customers. He cares. He wants you to have the best possible stay.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Michelle,We’re thrilled to hear that Alex made such a positive impact on your stay! It’s wonderful to know that his attentive service and thoughtful recommendations, like the suggestion to visit Hami, contributed to a memorable experience. We’re also pleased that you enjoyed the room and found the hotel to meet your expectations. Alex’s dedication to listening to our guests and ensuring their comfort truly embodies what we strive for at LxHotel. Thank you for sharing your feedback and highlighting the exceptional service you received; we look forward to welcoming you back for another great stay.Best Regards,Aries Connects World Customer Team
par un voyageur
Great Overnighter!
Publié le 9 sept. 2024 sur HotelsGreat bang for your buck! Alex is awesome and goes above and beyond to make your stay a great one! Tasty made to order breakfast and happy hour included daily. Also free parking. Cute, clean motel. Can’t wait to go back and visit this area.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Debby,Thank you for your fantastic feedback! We’re delighted to hear you felt you got great value for your money and that Alex’s efforts made your stay exceptional. It’s wonderful to know you enjoyed the made-to-order breakfast, happy hour, and the clean, charming atmosphere of the motel. We’re glad you found the free parking convenient and look forward to welcoming you back for another enjoyable visit. We can’t wait to have you stay with us again!Best Regards,Aries Connects World Customer Team
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Carl,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you rated us two stars but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards,Aries Connects World Customer Team
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Was a nice place people were nice
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Raymond,Thank you for your kind words! We’re thrilled to hear you had a pleasant experience and found our staff to be nice. Your positive feedback means a lot to us. We look forward to welcoming you back and ensuring your next stay is just as enjoyable.Best Regards,Aries Connects World Customer Team
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi leanne,Thank you for your feedback! We’re glad to hear that you had a great experience. We look forward to seeing you again!Best Regards,Aries Connects World Customer Team
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The hotel appears to be a remodeled Red Roof Inn. Room was clean, curtains were very poor design and allowed all the outside High intensity, flood lighting to enter the room. I woke several times thinking it was morning already. Mattresses offered a little support.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Anthony,Thank you for your feedback. We’re glad to hear that you found the room clean. We apologize for the issue with the curtains and the mattress. To address the lighting issue, we’ll explore options for better window treatments to improve your comfort. We’re also reviewing our mattress options to enhance support. We appreciate your comments and hope to offer a more restful experience on your next visit.Best Regards,Aries Connects World Customer Team
