Note fondée sur 379 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Alex , Gestion de l’hôtel
Thank you for providing us with feedback following your recent stay
par un voyageur
Publié le 11 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mai 2024 par Alex, Gestion de l’hôtel
Thank you for the perfect rating! We're thrilled to know that you had an excellent experience during your stay. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!
par un voyageur
Publié le 5 mai 2024 sur Expedia
Très bien ! C’est gentil !
Commentaires de Gestion de l’hôtel
7 mai 2024 par Alex, Gestion de l’hôtel
Thank you for the perfect score! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!
par un voyageur de Gouvy
Publié le 4 déc. 2023 sur Expedia
Chambre propre et grande, la salle de bain esg moderne et pratique. Le petit déjeuner est copieux et il y a un grand choix
Commentaires de Gestion de l’hôtel
28 déc. 2023 par Alex, Gestion de l’hôtel
Dear Quentin,Thank you for the perfect 5/5 rating! We're delighted to hear you enjoyed the clean and spacious room, modern bathroom, and the plentiful breakfast choices. We appreciate your positive feedback and look forward to welcoming you back for another great stay.
par un voyageur
Publié le 14 sept. 2023 sur Expedia
We really appreciated all the amenities from the hotel and the staff was very courteous.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par Alex, Gestion de l’hôtel
We're delighted to hear that you enjoyed our amenities and experienced courteous service from our staff. Your appreciation means a lot to us, and we hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel!
par un voyageur
Publié le 18 août 2024 sur Expedia
Zimmer sind sehr schön und das Personal freundlich. Aber Hotelablauf ist eine Katastrophe. Die Mitarbeiter scheinen teilweise überfordert zu sein.
Commentaires de Gestion de l’hôtel
23 août 2024 par Alex, Gestion de l’hôtel
Dear Andrea,Thank you for your feedback! We're thrilled to hear that you enjoyed our rooms and found our staff friendly. However, we sincerely apologize for any inconveniences you experienced during your stay. We strive to provide seamless service, and it's concerning to hear that some aspects of our operations did not meet your expectations.Please know that we are actively addressing these issues to ensure that all of our guests have a more comfortable and stress-free experience. Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a smoother stay in the future.
par un voyageur
Doubt we'll ever be back!
Publié le 18 août 2024 sur HotelsThe room had nothing in it as far as microwave, fridge etc. Just a kettle! But even an ice bucket. It's Residence Inn, and all the photos show kitchens, but the room was so small there wasn't barely room for us in it! And where the room was located every time someone opened one of the hallways doors it made a horrible noise that made you jump EVERY SINGLE TIME!
Commentaires de Gestion de l’hôtel
18 août 2024 par Alex, Gestion de l’hôtel
Dear Julie,Thank you for sharing your feedback. I wanted to clarify that the room you booked was our Guest Room type, which does not come with a kitchen or kitchen amenities such as a microwave or fridge. The room's description and photos on our website accurately reflect its features, and a kitchen is not included in this category.At Residence Inn, we offer a variety of room types, including suites and studios that do have full kitchens. Unfortunately, it seems that the room type you selected may not have aligned with your expectations.We apologize for any inconvenience you experienced during your stay, especially with the noise from the hallway. Your comfort is important to us, and we will address this issue with our maintenance team to improve the experience for future guests.
par un voyageur
Publié le 15 août 2024 sur Expedia
悪いところがなかった。
Commentaires de Gestion de l’hôtel
16 août 2024 par Alex, Gestion de l’hôtel
Thank you for your perfect 10/10 rating! We’re thrilled that you had such a great experience with us. Your feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay.
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Alex, Gestion de l’hôtel
Dear Charlotte,Thank you for your perfect 10/10 rating! We’re thrilled that you had such a great experience with us. Your feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay.
par un voyageur
Great stay.
Publié le 14 août 2024 sur HotelsExcellent stay , great reception very helpful, Hotel in excellent location for Etihad and co-op Arena,walk or tram good breakfast, but don't go at 9.00 Very busy although they do advise that.
Commentaires de Gestion de l’hôtel
16 août 2024 par Alex, Gestion de l’hôtel
Dear Andrew,Thank you for your fantastic 10/10 review! We're delighted to hear that you had an excellent stay and found our reception team helpful. It's great to know that our location was convenient for your visit to the Etihad and Co-op Arena, and that you enjoyed the breakfast.We appreciate your tip about avoiding the breakfast rush at 9:00 AM—our team works hard to make sure everyone has a pleasant experience, and your advice will surely help future guests.We look forward to welcoming you back for another wonderful stay!
