Note fondée sur 881 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,5 sur 5
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Mirela, Gestion de l’hôtel
Dear Bruno,Your rating of our hotel has caught our attention and we sincerely appreciate your feedback. It appears that your experience did not meet your full expectations and for this, we extend our sincerest apologies. It is our commitment to provide stellar service to our guests, and it is through feedback such as yours that we can strive to improve. We understand that every guest has unique needs and preferences, and we are deeply committed to providing a comfortable and enjoyable stay for all.While we cannot change the past, your feedback provides us with an opportunity to learn and adapt. We value your input and assure you that we are dedicated to consistently improving our offerings and services.We hope to have the opportunity to welcome you back in the future, and we are confident you will have a more enjoyable and satisfying stay.Warm regards,Mirela Roman Reception Manager
5 sur 5
par un voyageur

Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Jonny Wolstenholme, Gestion de l’hôtel
Dear Luc,Your succinct review, "10 out of 10", brings us immense joy. We are delighted to know that you had such an outstanding experience at The Edwardian Manchester. Our hotel strives to provide the highest standard of service and it is gratifying to hear when our guests are having top-tier experiences. Your satisfaction is a testament to the hard work and dedication of our team, who aim to make every guest’s stay memorable.It is always gratifying to receive such positive feedback and your kind words will undoubtedly motivate our team to continue delivering excellent customer service.We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm Regards,Jonny WolstenholmeFront of House Manager
5 sur 5
par un voyageur

Publié le 1 janv. 2024 sur Hotels
Parfait sauf petit déjeuner très cher !!!
Commentaires de Gestion de l’hôtel
6 janv. 2024 par Jonny Wolstenholme, Gestion de l’hôtel
Dear Jean,Your feedback is highly appreciated and we are glad to hear that you had a near-perfect experience at our establishment. We strive to deliver exceptional experiences and your comment indicates we're on the right track.We understand your concern about the breakfast pricing. Our rates are a reflection of the high-quality ingredients and the variety of options we offer in our breakfast buffet. We also put in a significant amount of effort to ensure every dish is prepared to perfection, while maintaining a high standard of hygiene and cleanliness.However, we do understand that pricing is a big factor and we want our guests to feel that they are receiving value for money. Please rest assured that your comment regarding pricing will be shared with our team, as we continuously evaluate ways to enhance our guests' experience.Once again, thank you for choosing our establishment and sharing your feedback. We look forward to welcoming you back for another enjoyable stay.Warm Regards,Viktorija MisinskaiteGuest Relations Manager
3 sur 5
par un voyageur

Publié le 31 oct. 2022 sur Hotels
Family holidays visiting member of family Hotel very well located But disappointed with breakfast: it is not possible to only drink a coffee in thé morning : you havé to Take the full breakfast , 26 pounds
4 sur 5
par un voyageur

Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Mirela, Gestion de l’hôtel
Dear Amy-Charlotte,Your kind rating of 8/10 truly brightens our day. We are pleased to know that your stay at our hotel met your expectations.Our establishment prides itself in delivering a unique fusion of flavours and experiences. At the Peter Street Kitchen, one of our award-winning restaurants, we aim to provide an exceptional culinary journey that explores the finest contemporary Japanese cuisine, complemented by a selection of vibrant Mexican dishes. Our selection of fine wines, crafted cocktails, and exotic sake further enhances this journey.We strive to create memorable moments for our esteemed guests and it is heartening to see our efforts reflected in your positive rating. We hope to have the pleasure of welcoming you back soon, for a yet another memorable stay and dining experience.Warm regards,Mirela Roman Reception Manager
4 sur 5
par un voyageur

Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Mirela, Gestion de l’hôtel
Dear Anne,It is delightful to learn of your positive experience at our hotel, indicated by your generous rating of 4 out of 5. We are deeply grateful for your support and glad to hear that your stay was enjoyable.Your kind review alludes to the unique appeal of our award-winning Peter Street Kitchen. With its eclectic fusion of contemporary Japanese and Mexican flavours, it indeed promises a unique gastronomical journey for all our guests. The exquisite selection of fine wines, cocktails, and sake only enhances this experience, creating unforgettable moments for those who dine with us.Our team continuously strives to create a comfortable and memorable experience for all our guests. Your support certainly inspires us to continue delivering our best.We look forward to welcoming you back for another delightful stay and perhaps another visit to our Peter Street Kitchen.Warm regards,Mirela Roman Reception Manager
5 sur 5
par un voyageur

Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Mirela, Gestion de l’hôtel
Dear Stephen,It is a delight to know that you have rated our hotel as a perfect '10 out of 10'. Your feedback reflects the level of satisfaction you experienced during your stay with us and we are truly grateful.At our establishment, we strive to provide our guests with a unique blend of experiences. Your mention of the award-winning Peter Street Kitchen is a testament to this. Its exploration of fine contemporary Japanese cuisine, paired with the vibrant flavours of Mexican dishes, exemplifies our commitment to providing exceptional culinary experiences. Complemented by a selection of fine wines, cocktails, and sake, we aim to cater to a diverse palate.We hope that your stay at our hotel was not just comfortable, but also filled with memorable moments that you will cherish. We look forward to having the pleasure of welcoming you back again in the future.Warm regards,Mirela Roman Reception Manager
4 sur 5
par un voyageur

Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Mirela, Gestion de l’hôtel
Dear Anne,It is a pleasure to receive your feedback and we are pleased to note your generous rating of 4 out of 5. It's heartening to see that your stay at our hotel met your expectations.We take immense pride in the unique culinary journey we offer in our Peter Street Kitchen. It is indeed an award-winning establishment, featuring an exquisite melding of Japanese and Mexican cuisines, a selection that is seldom found elsewhere. We're glad that you had the opportunity to experience this during your stay. Once again, thank you for your feedback. We are looking forward to the opportunity of welcoming you again soon.Warm regards,Mirela Roman Reception Manager
3 sur 5
par un voyageur

Publié le 11 oct. 2024 sur Expedia
Overall a highly specified hotel, especially the spa. However, felt the rooms were below average standard and dated, which was a let down on the trip.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Mirela, Gestion de l’hôtel
Dear Bobi,Your feedback is highly valued and we are pleased to hear that you found our spa to be highly specified and enjoyable. The spa, with its aquamarine pool, cabanas, steam room, sauna, jacuzzi and treatment room for ESPA treatments, has indeed been designed to create a deeply relaxing and rejuvenating environment for our guests.We regret to learn, however, that your experience with our rooms did not meet your expectations. Our rooms, although decorated in a style that is in keeping with the overall aesthetic of our hotel, have been noted. Your comments have been duly noted and will certainly be useful in our ongoing efforts to improve our services. We are dedicated to providing our guests with a unique and enjoyable experience, and we take all feedback to heart.Once again, thank you for choosing our hotel for your stay. We hope to have another opportunity to serve you in the future, and to provide you with an experience that fully meets and even exceeds your expectations.Warm regards,Mirela Roman Reception Manager
5 sur 5
par un voyageur

Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Mirela, Gestion de l’hôtel
Dear Lucy,Your perfect score of 10 out of 10 truly brightens our day. Such commendation is a testament to the passion and dedication we put into ensuring our guests' experiences are memorable.We are thrilled that you enjoyed your stay and we hope to welcome you back soon for another remarkable experience. Your feedback will definitely be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Warm regards,Mirela RomanReception Manager