Note fondée sur 278 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Cest calme et l'accueil tres jovial surtout très propre
Commentaires de Gestion de l’hôtel
17 août 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you so much for your kind words! We're delighted to hear that you enjoyed the peaceful atmosphere and felt warmly welcomed. Cleanliness is a top priority for us, so we're glad you noticed. We look forward to welcoming you back soon!
par un voyageur
Sejour sportif
Publié le 18 mai 2024 sur HotelsCommentaires de Gestion de l’hôtel
22 mai 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for taking the time to rate your recent stay with us at Trafford Hall Hotel. We are thrilled to see that you had a positive experience.While you did not leave any specific comments, your high rating speaks volumes, and we are delighted that our efforts to provide exceptional service and comfort met your expectations.Should you have any further feedback or need assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back to Trafford Hall Hotel on your next visit to Manchester.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par binila, Gestion de l’hôtel
Dear Tyrone,Thank you for taking the time to share your feedback! We’re glad to see that you enjoyed your stay and appreciate the 8 out of 10 rating.Your feedback is important to us, and we’ll use it to continue improving our services. If there’s anything specific you think we could enhance, please don’t hesitate to share. We’re always striving to provide the best possible experience for our guests.We hope to welcome you back soon and work towards making your next stay a perfect 10!
par un voyageur
Publié le 25 août 2024 sur Expedia
Not bad,nice staff,yards from tram into city centre,large nice room,only downside was breakfast..beans directly from fridge,hardly any choice but would stay again…room only next time.
Commentaires de Gestion de l’hôtel
25 août 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear you enjoyed the room and our convenient location. We apologize for the breakfast experience and will address this with our team to make improvements. We appreciate your understanding and look forward to welcoming you back, with a focus on ensuring your next stay is even better. If you prefer a room-only option next time, we'll be happy to accommodate that. Safe travels!
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Roshan Thomas, Gestion de l’hôtel
"Thank you for your positive feedback! We're glad you enjoyed your stay and hope to welcome you back soon."
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Binila, Gestion de l’hôtel
Thankyou for your wonderful review. Looking forward to treat you again.
par un voyageur
Publié le 22 août 2024 sur Hotels
Lovely staff, very polite and hard working. A credit to the hotel.
Got there early as we were going to Cricket and left the car there. With forethought we should have booked for dinner as when we got back couldn’t get us in. Usually all hotels we stay in ask if you want a table which is helpful. We were rushing to get to Cricket so never thought.
Everything else room facilities were good. Breakfast was a bit disappointing as it was buffet which usually suits us but Sausages were cold and the rest tepid.
Commentaires de Gestion de l’hôtel
22 août 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you so much for your feedback and kind words about our staff! We're thrilled to hear that you found them to be polite, hardworking, and a credit to our hotel. We’re also glad that you were able to make use of our parking facilities while attending the cricket.We apologize for the inconvenience you experienced with dinner reservations. We appreciate your suggestion and will consider offering a table booking reminder during check-in to help avoid similar situations in the future.Regarding breakfast, we're sorry to hear that it didn’t meet your expectations. We’ll address this with our kitchen team to ensure improvements are made, particularly in keeping the food at the proper temperature.Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back for an even better stay next time.
par un voyageur
Never again
Publié le 17 août 2024 sur HotelsTotally overpriced even for a match day.
First room was a 3/4 bed not a double with dirty net curtains. Staff moved us to a better room but definitely nothing to rave about. Staff friendly but definitely will not be returning.
Commentaires de Gestion de l’hôtel
17 août 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for sharing your feedback. I'm sorry to hear that your experience didn't meet expectations. We appreciate your understanding as our team worked to find a better room for you, and I'm glad to hear that our staff was friendly. We take all feedback seriously and will use it to improve our services. While we're disappointed you won't be returning, we hope you'll reconsider in the future so we can provide a better experience. Safe travels!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for choosing to stay with us! We're thrilled to hear that you had a positive experience. We hope to welcome you back again soon.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for staying with us and taking the time to leave a review. We're glad to hear that your stay was satisfactory. If there’s anything specific we could do to make your next visit even better, we would love to hear your feedback. We hope to welcome you back soon!
