Note fondée sur 300 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Cest calme et l'accueil tres jovial surtout très propre
Commentaires de Gestion de l’hôtel
17 août 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you so much for your kind words! We're delighted to hear that you enjoyed the peaceful atmosphere and felt warmly welcomed. Cleanliness is a top priority for us, so we're glad you noticed. We look forward to welcoming you back soon!
par un voyageur
Sejour sportif
Publié le 18 mai 2024 sur HotelsCommentaires de Gestion de l’hôtel
22 mai 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for taking the time to rate your recent stay with us at Trafford Hall Hotel. We are thrilled to see that you had a positive experience.While you did not leave any specific comments, your high rating speaks volumes, and we are delighted that our efforts to provide exceptional service and comfort met your expectations.Should you have any further feedback or need assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back to Trafford Hall Hotel on your next visit to Manchester.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Binila, Gestion de l’hôtel
Dear Geo,Thank you so much for the 5 out of 5 rating on Expedia! We are thrilled to hear that you had a great stay at Trafford Hall Hotel. Your positive feedback means a lot to us, and we’re glad we could meet your expectations.We hope to welcome you back soon for another wonderful stay!Best regards,
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for your response. I appreciate your acknowledgment of my stay. If you have any further feedback or suggestions for improvement, I would be happy to hear them.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Binila, Gestion de l’hôtel
Thank you so much for your fantastic review, Khola! We’re thrilled to hear you enjoyed your stay and appreciate your kind words. We look forward to welcoming you back soon for another great experience!
par un voyageur
Awful.
Publié le 28 sept. 2024 sur HotelsAwful place to stay, service just as bad as the hotel.
Room wasn’t clean, pen marks on the sheets, hairs in the shower, marks all over the walls. Beds are hard, and we were given a ‘free upgrade’ but that then meant we were in a room which backed on to a huge pipe that I can only assume was the heating system. At 6am this started up and that was our wake up call as it made the most horrendous noise. Walls were paper thin and we could hear people in the corridors until late into the night.
We didn’t even bother staying for breakfast, but on checkout after waiting for a staff member to be found we did raise our issues. Only to be told we could expect a call in a couple of hours for a manager to discuss.
Of course no call.
We were also advised by the first member of staff to pay for parking in the morning, yet the next in the morning told us not to worry about paying, so really hope we don’t get a fine through the post but who knows.
Although this wasn’t a cheap stay, my advise would be pay the slightly higher price and stay elsewhere.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Binila, Gestion de l’hôtel
Dear Charlotte,Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. It’s clear we fell short of your expectations, and we’re truly sorry for the inconvenience.The cleanliness and comfort of our rooms are our top priorities, and we will address your concerns with our housekeeping team immediately. We also regret that noise from the heating system disrupted your sleep and that you experienced inconsistencies with our staff regarding parking.Please know that we take your feedback seriously and will work to improve our service. If you do receive a parking ticket, please send it to us, and we will gladly assist you in resolving it.Thank you for bringing these matters to our attention. We hope you’ll consider giving us another chance in the future.Warm regards,Reservations team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Binila, Gestion de l’hôtel
Thank you for your feedback, Survi. We appreciate you taking the time to share your experience. We're glad you found some aspects of your stay enjoyable, but we’re always looking to improve. If you have specific suggestions or concerns, please feel free to reach out to us directly. We hope to have the chance to provide you with a better experience in the future!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Hotel is good.
Clean and comfortable room
Great location for Metrolink.
Poor condition of room where curtains would not close.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for sharing your feedback. We're thrilled to hear that you enjoyed our clean and comfortable rooms, as well as the convenient location near the Metrolink.We sincerely apologize for the issue with the curtains in your room. This is certainly not the standard we strive to maintain, and we'll ensure our maintenance team addresses the matter immediately.We appreciate your valuable input and hope to have the opportunity to welcome you back for a flawless stay in the future.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
スタッフの対応は親切。部屋は外扉と部屋の扉がカードキーで開くようになっており、セキュリティはなかなか。アメニティは何も無いので持参必須。部屋のクリーニングは期待しないほうが良いかも。初日入室時に前回利用者の使ったティッシュが床に落ちていたりした。
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be kind and appreciated the security measures we have in place with the card key system.We sincerely apologize for the oversight regarding the cleanliness of your room upon arrival. This is certainly not the standard we strive for, and we will address this issue with our housekeeping team to ensure it does not happen again.As for the amenities, we do mention on our website that guests need to bring their own, but we will consider this feedback for future improvements. Should you decide to stay with us again, please don't hesitate to reach out to our front desk for any assistance during your stay.Thank you again for your review, and we hope to welcome you back in the future.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par binila, Gestion de l’hôtel
Dear Aiden,Thank you for your feedback, Aiden. We appreciate your honest review and would love to know how we can improve your experience in the future. If there’s anything specific we could have done better, please feel free to share. We hope to welcome you back for an even better stay next time!
