Note fondée sur 878 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
DANCE MUSIC CAN DEFINITELY BE HEARD (2.00am)
Publié le 24 févr. 2022 sur HotelsThe staff was very nice but our experience was very disappointing. We had originally booked a more expensive room as we had seen on the hotels.com website that "dance music may be heard" from other rooms. Unfortunately, we had to be moved as the blinds covering the ceiling windows in our room were broken. We were moved to a nice room but when returning that evening we found out that the hotel is located above a nightclub. DANCE MUSIC CAN DEFINITELY BE HEARD until 2.00am - beware! I am disappointed that this was not made very clear to us even though we had paid extra to book a room away from the music. To clarify, it was a Saturday night so we do understand but we would have stayed somewhere else if we had known. Do yourselves a favour and avoid this hotel on weekends if you want to sleep!
par un voyageur
Publié le 31 oct. 2021 sur Hotels
Hôtel très bien situé, Très agréable, belle chambre, personnel aux petits soins pour rendre le séjour facile et charmant.
Un personnel capable de répondre à toute sorte de demande :transport, restaurants...
Commentaires de Gestion de l’hôtel
31 oct. 2021 par Velvet Reception , Gestion de l’hôtel
Hi Michele
Thank you so much for the review ... it was a pleasure to serve you and your husband and we hope to welcome you back in the future
par un voyageur
Publié le 24 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2019 par Velvet Team, Gestion de l’hôtel
Dear Guest,
Thank you for your 5* review! We look foward to welcome you back next time!
Kind Regards
par un voyageur
Publié le 31 juill. 2016 sur Hotels
La ville est partout trop sale.
par Vincent de Bordeaux
Very good hotel. Nice room
Publié le 1 nov. 2015 sur HotelsJoli petit hotel, bien placé et chambre grande et très confortable.
par un voyageur
Service très attentionné
Publié le 27 mai 2014 sur HotelsTrès bon hôtel, très pratique d’accès depuis la gare avec le train qui fait la navette depuis l’aéroport. Chambre très bien décorée, personnel très attentionné.
par un voyageur
Publié le 7 janv. 2013 sur Hotels
par un voyageur
Publié le 30 août 2024 sur Hotels
Are stay was pretty good but there were some things that could improve for example i had to go down twice to reception due to my key card not working but the issue was dealt with quickly and the staff apologised for the inconvenience. Also the room had some age related issues such as the main light housing in the room was peeling away and there were cracks in the tiles in the bathroom which made the tiles move a little when you stepped on them but, overall is was a good hotel and the staff were amazing.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Joshua Adams | Front of House Manager, Gestion de l’hôtel
Thank you for your feedback. We’re pleased you enjoyed your stay and found our staff to be amazing.We apologise for the inconvenience with the key card and appreciate your patience while we resolved the issue. We also take note of your comments regarding the room’s condition and can confirm that the neccesery corrective action has been taken to bring this room back up to the high standard we expect. We hope to welcome you back soon for an even better experience.
par un voyageur
Publié le 30 août 2024 sur Expedia
It would have been handy if there was a usb socket. Also the room above was very squeaky on the floorboards and noisy people in the hallways.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Joshua Adams | Front of House Manager, Gestion de l’hôtel
Thank you for your feedback - we appreciate your valued patronage. Our refurbished rooms now have USB sockets, and we’re working to update all rooms with this feature. Being an older building, some floorboards may creak, but we’re sorry for any noise this caused. Our team regularly monitors the hallways to reduce disturbances from other guests. We hope to welcome you back soon.
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Joshua Adams | Front of House Manager, Gestion de l’hôtel
Thank you for taking the time to leave us a review. Your feedback and valued patronage is greatly appreciated. We hope to welcome you back to Velvet in the near future!
