Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Wonderful family time
Publié le 29 mai 2024 sur HomeAwayOur family loved our weekend at Highlands Lake House. Sam was amazing to communicate with. Location stunning. House had great atmosphere. We loved the log fire and fire pit. Highly recommend.
Only comment would be to Stayz that it would improve information for people with additional needs if you listed each accessibility feature rather than just a generic ‘wheelchair accessible’ comment. (Eg step free access to different areas including showers etc.) if you provided hosts with different features to tick this would enable more accuracy and more ease with finding the right property for people with additional needs like electric wheelchair.
par un voyageur
Great family trip
Publié le 2 janv. 2024 sur HomeAwayWe had an enjoyable week at the lake house. The inside was neat, tidy & pretty well maintained considering the age of the property. The grassed area leading to the lake was a great area for cricket & soccer, and the family enjoyed fishing in the lake. We had 5 adults + 4 kids in the house and it was more than big enough. The pool was a good size & despite being a bit cold (it is not heated) the kids had a lot of fun. The spa took a while to heat but once it got going it was used constantly. The only down side was that some parts of the outside areas are in need of some maintenance & clean-up but apart from the BBQs & ping pong table it was all still useable. We would definitely stay again.
par un voyageur
Enjoyable stay, however could do with a clean.
Publié le 9 janv. 2023 sur HomeAwayOverall we had an enjoyable stay at Highlands Lakehouse. The kids enjoyed the pool the most. It was very refreshing in the hot weather we had during our stay. We had looked forward to using the spa too, however we were disappointed to find it was out of order.
The property could do with a more thorough clean - while commonly used areas and items were clean, there were items that needed some attention - some of the leisure equipment, and most notably the BBQ which we decided not to use due to caked on grime.
The house and kitchen were spacious and had beautiful decor. The grounds and lake were also very pretty, and it was nice to take a stroll around and also see the sheep and chickens. We had a very relaxing stay here.
Commentaires de Gestion de l’hôtel
23 janv. 2023 par VrboOwner, Gestion de l’hôtel
Thanks for your review Kelly and we're terribly sorry about the spa pump and dirty BBQ. The spa pump broke just before Christmas and given the time of year wasn't able to be replaced until immediately after your stay- apologies for the poor timing. We'll certainly be more diligent about the BBQ clean- that one slipped through the cracks.
Overall, it sounds like you had a great time and we wish you well and thank you for your constructive feedback.
par un voyageur
Overall a nice property
Publié le 7 déc. 2022 sur HomeAwayOverall our group was pleased with the stay. There are always small issues that arise, but the owners were quite responsive, and appears that they are committed to continuously improving the property. We would definitely stay here again.
par un voyageur
Photos of current Stayz ad are inaccurate
Publié le 17 juill. 2022 sur HomeAwayThe property wasn't clean; the basketball and tennis court were out of service and run down; the spa was not on at arrival and took over 24hrs for the spa to heat; no floor heating; bedding was not as stated; long-term rusted leaking roof in bathrooms required buckets to catch water; the fireplace was not cleaned; nothing to start a fire with; property not as described, photos of beautiful horse stables and horses are false. The manager offered a deposit credit to be used at a later date if no negative review is posted.
Commentaires de Gestion de l’hôtel
2 août 2022 par VrboOwner, Gestion de l’hôtel
We’re sorry the stay wasn’t up to expectation however this was also the weekend of record rainfall and NSW (including the Highlands) was declared a state of disaster.
A new skylight has been ordered. The spa is in good working order, the fire is fine and simply needed a match or lighter that we happily provide and horse stables simply didn’t have horses as we had a change of manager.
Admittedly, this was also the last weekend of sub-standard Manager who has now been replaced by the owner who has been very active cleaning and renovating.
Sorry again if it didn’t meet expectation and we have made urgent and immediate changes to the property to maintain future standards.
par un voyageur
Easter stay
Publié le 25 avr. 2022 sur HomeAwayOverall we had a nice time there (despite the cold, rainy weather) and the kids loved feeding the sheep and chicken and playing with the dogs on the property. There were a couple of things that brought our rating down (the pool was really dirty and it looked like it had been a while since it was cleaned, and one of the bathroom doors kept coming off the hinge and falling on whoever was opening/closing the door) but overall, the property is great for families/friends to get together.
par un voyageur
Amazing property
Publié le 20 mars 2022 sur HomeAwayWe booked this amazing property to host our daughters bridal shower/bachelorette party. The house is amazing and the barn was perfect for our daughters Sydney friends to come and stay with us. Everyone loved the farm and the animals. Millie and her beautiful dogs made us feel very welcome. Would recommend the property to anyone!!
par un voyageur
Lockdown - minimal refund
Publié le 23 juill. 2021 sur HomeAwayWe lost over $1000 in money not refunded. Less than 25% refund. Government lockdown cost two pensioners more than they have ever lost in any situation in their whole lives. This was unfair and morally unacceptable. My advice is book another property.
Commentaires de Gestion de l’hôtel
8 août 2021 par VrboOwner, Gestion de l’hôtel
We’re very sorry a better outcome could not be achieved in this very challenging time but a credit was also offered and our offer far exceeded the normal cancelation policy.
We are committed to more flexible bookings owing to the challenges of Covid lockdowns in the future.
par un voyageur
Family Time
Publié le 23 mai 2021 sur HomeAwayIf you want to feed the chooks. Watch the ducks. See the sheep sit around the fire pit.
It is great. Watch the collie dogs that took me back to my childhood of sheep & wheat.
Home is a bit outdated though if you want some quiet time, great.
par un voyageur
Ladies weekend
Publié le 17 mai 2021 sur HomeAwayWeekend away for 6 ladies, so much room. The house had everything we needed. The views of the lake are breathtaking. Beautiful property.
Lovely secluded feel. Out of town, but only 20 minutes to all we wanted to see. Perfect for adults and for a family getaway.
