Note fondée sur 859 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juill. 2023 sur Expedia
Good place, Good price.
Commentaires de Gestion de l’hôtel
4 juill. 2023 par Front Desk, Gestion de l’hôtel
Thank you for taking time to review, we appreciate your feedback!
par un voyageur
Publié le 3 juill. 2023 sur Expedia
Propre, commodités de base, déjeuner correct.
Commentaires de Gestion de l’hôtel
4 juill. 2023 par Front Desk, Gestion de l’hôtel
Merci de rester avec nous! Nous espérons vous revoir et bon voyage.
par un voyageur
Publié le 12 oct. 2024
Advertised pool was closed for winter and hallway had a slightly strange smell. Otherwise quiet and comfortable
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Marko, Gestion de l’hôtel
Thank you for your feedback. We're glad to hear you found your stay quiet and comfortable. We apologize for the inconvenience regarding the pool closure; we do advertise seasonal closures, but we'll review how we communicate this to ensure it's clearer for future guests. We’ll also look into the hallway odor to address it promptly. We appreciate your comments and hope to welcome you back for an even better experience next time.
par un voyageur
Good place to stay
Publié le 3 août 2024 sur HotelsOverall, the stay was good. The hotel and its surroundings very well taken care of, quiet neighbourhood, good breakfast, outdoor pool. The only problem that I had was that upon checking in I was told that my booking didn't include my pet dog. When I looked for a stay, I used the filter for pet friendliness. Upon booking, there was no place to indicate that a dog would be included with the guests. I've been travelling and staying in motels/hotels for a while. Usually, upon booking in, the hotel clerk would mention about fees if dogs are brought along. So, upon my checking in at Lancaster Inn, I was told that my reservation didn't include a dog and that all the pet-friendly rooms have been booked. Then, I was told that I could have a regular room and an additional cleaning fee on top of the regular pet cleaning fee would have to be charged. This wasn't very welcoming when my family and I arrived at around 11pm. I was told that it was Hotels.com's fault, but it really didn't make any sense. So, my advice to everyone travelling with pets to this place is to make sure to let the hotel know that you are travelling with pets.
Commentaires de Gestion de l’hôtel
5 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for taking time for a review. As you mentioned , one has to be careful and ensure that his reservation covers all his requirements and that to read the confirmation cautiously . Thanks once again .Hope to see you again .
par un voyageur de Staten Island
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for taking time to review! We appreciate your feedback!
par un voyageur
Publié le 2 août 2024 sur Expedia
Great to stay if going to Sight and sound and you have a car, only 25 minutes drive. Breakfast is good and coffee and juice always available in lobby
Commentaires de Gestion de l’hôtel
2 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for your feedback! We're glad you enjoyed your stay and found our location convenient for visiting Sight & Sound Theatre. It's great to hear you appreciated our breakfast and the availability of coffee and juice in the lobby. We hope to welcome you back soon!
par un voyageur
Publié le 2 août 2024 sur Expedia
Lancaster Inn Suites is a very nice hotel it's safe quiet and Convenient to the sports complex where my son plays ball at. but my hotel Sheets were dirty the bathtub was dirty and I had ants crawling on my floor with sticky stuff. The Worker at the front desk did help me. But the room shouldve been cleaned already!
Commentaires de Gestion de l’hôtel
2 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for your feedback. We're glad to hear that you found our hotel safe, quiet, and conveniently located near the sports complex. However, we sincerely apologize for the cleanliness issues you encountered in your room. This is not the standard we strive for, and we understand your frustration.We're pleased to know that our front desk staff was able to assist you, but we acknowledge that your room should have been properly cleaned prior to your arrival. We will address these concerns with our housekeeping team to ensure that this does not happen in the future.Thank you for bringing this to our attention, and we hope you'll give us another opportunity to provide you with a better experience.
par un voyageur de Deephaven
Publié le 2 août 2024 sur Expedia
Very outdated. Carpet needs replacing in all hallways and lobby. Vinyl flooring throughout rooms is too much. It’s too hard. Our room was not clean. Dirt on floor and sofa was dirty too. Staff is very nice.
Commentaires de Gestion de l’hôtel
2 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay with us. We appreciate your kind words about our staff, as we strive to provide excellent service to all our guests.We regret to hear about the issues you experienced with the condition and cleanliness of our property. We take your comments seriously and will address the concerns about the carpeting and flooring during renovations scheduled to be completed by the end of the year. As to the cleanliness of your room and sofa, maintaining a comfortable and clean environment is important to us. We will be taking steps to assure that the cleaning issue is addressed.Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 1 août 2024 sur Expedia
Convenient and extremely close to Spooky Nook.
Commentaires de Gestion de l’hôtel
2 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for your review! We're glad you found our location convenient and close to Spooky Nook. It's great to hear that our proximity to the venue worked well for you. We hope to welcome you back for another stay in the future!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
I liked that we were surrounded by beautiful farm land.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Front Desk, Gestion de l’hôtel
Thank you for taking time to review! We appreciate your feedback are glad you enjoyed the beautiful farmland!
