Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
2,5 Service et personnel
2,0 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juill. 2024 sur Hotels
par un voyageur
Publié le 24 avr. 2023 sur Expedia
Based on my booking it was a pool view but not happened
Commentaires de Gestion de l’hôtel
26 avr. 2023 par Cendric , Gestion de l’hôtel
We don't differentiate our rooms in our listing. Our rooms do not state what view there is.
par un voyageur
最悪
Publié le 28 nov. 2022 sur Hotels清潔感まるでなし。ゴキブリ多数。
キッチンあるけど包丁、スプーン、フォークなし。宿泊時にテレビが壊れたと言って交換。ポットは使ってみたら壊れていて交換。
シャワールームには前の宿泊者の下着が放置。
正直言ってこの部屋を紹介している運営側にもある種責任はあると思ってます。
par un voyageur
Publié le 9 août 2019 sur Expedia
no use of any facilities, pool etc. no sheets on beds
Commentaires de Gestion de l’hôtel
9 août 2019 par Rio, Gestion de l’hôtel
Hello, we did not receive any request for extra sheets. The linen are inside the closet, looks like you did not check. As for the pool, the renovation notice has been up on the website since May 8, 2019. We’re sad you did not read the information completely.
par un voyageur
Publié le 28 juin 2019 sur Expedia
The property is very disappointing. The guards were very unhelpful, not customer service oriented. I have not tried to checked in, in a condo and we have to go from one tower to another just to get an information. When we got into the room there were no towels, bath soap and the toilet paper were only half roll for 4 adults and 2 children? What kind of a place is that especially I paid more than what's it worth? I spoke with the owner itself and told him about my disappointment and told him I'm going to checked that same night and that I have to cancel the rest of my stay as this place is not what I expected as I was supposed to stay for 2 nights. The bathroom wall is missing 3 tiles, and one of the flooring is popping. Very dissatisfied!
Commentaires de Gestion de l’hôtel
28 juin 2019 par Cendric Jae, Gestion de l’hôtel
As discussed, there were miscommunication due to not being able to reach the guest which is why you had difficulty getting information since the property has 11 towers. This is why we have been sending many messages and instructions over text and email and you also did not answer your phone. You informed us you thought there was 24-hour room service and we explained that the list of facilities is on the property page before you make a booking. You said you’ll just check out because you do not want to order food delivery and want the services of a hotel. You never mentioned anything about the room, which we could have moved you if you wanted. Thanks.
par un voyageur
Publié le 24 juin 2019 sur Expedia
guards and staff were not helpful. no towels in the property, only have half roll of toilet paper for 4 adults and 2 children for 2 days? have to checked out 2 hours after checking in. very disappointing for the amount of money they charged. tallked with the owner and advised he can keep the first night that to cancel the 2nd night. the bathroom has missing tiles. not upkept
Commentaires de Gestion de l’hôtel
27 juin 2019 par Cendric, Gestion de l’hôtel
Hi ma’am, as discussed, you were looking for a hotel with 24-hour room service which we clearly do not provide. The property states it’s a Condo Residences and all the amenities and facilities are listed in Expedia but you did not read them before you booked. it is very difficult for us to get low ratings when our guests just book without scrutinizing what they are booking and expect something other than what is offered. Thanks for the review. We hope other guests read this and actually get to know the listing before they book. Thanks.
par un voyageur de ebeye, mh
Publié le 30 avr. 2019 sur Expedia
At first, I was a bit disappointed in how restrictive the property is but when you really think about it, it is more of a safety matter. It gives you that sense of security and peace of mind knowing that you are secured in the compound.
Commentaires de Gestion de l’hôtel
30 avr. 2019 par Cendric, Gestion de l’hôtel
Thank you for the nice review and for feeling positive with our security measures. Indeed, the same is for all our residents and guests especially since Azure is an enormous property. We wish everyone to enjoy themselves while ensuring everyone is safe. Thanks again!
par un voyageur
Publié le 26 janv. 2019 sur Expedia
the staff were very rude, they didn't let me to check in early 1 hour and I paid half day extra for checking in 3 our prior my check in which was at 2pm. NOT Recommended at all.
Commentaires de Gestion de l’hôtel
28 janv. 2019 par Rio, Gestion de l’hôtel
Hello sir. The check in times are all listed on the property details and early check in is always subject to availability. Can't always fault the property if we cannot give everything for free. When we informed you of the policy, you gladly said you would wait since check in time is really 2 pm. Not sure why suddenly we get this review from you.
par un voyageur
Publié le 5 janv. 2019 sur Expedia
Close to shops. Cleanliness is pretty average management is strict on number of visitors
Commentaires de Gestion de l’hôtel
6 janv. 2019 par Cendric, Gestion de l’hôtel
Thanks for the feedback
par un voyageur de California
Publié le 30 déc. 2018 sur Expedia
It’s was safe on the property.
The worst was the unit smells molds and kitchen sink was leaking under.the selff laundry was the worst need to take number or it was a long lline .
Commentaires de Gestion de l’hôtel
1 janv. 2019 par Cendric Jae, Gestion de l’hôtel
Thanks for the feedback.
