Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 oct. 2020 sur Expedia
par un voyageur
Excellent service
Publié le 28 sept. 2020 sur HotelsExcellent service
par un voyageur
Excellent customer service
Publié le 28 sept. 2020 sur HotelsGreat customer service
par un voyageur de California
Publié le 22 sept. 2020 sur Expedia
Food is cold, there is a electric pot but no coffee or tea, no microwave, no phone to call the front desk, reception area has no AC. The room smells different.
par un voyageur
Still needs to be improved
Publié le 11 sept. 2020 sur HotelsThe staff weren't nice and friendly. Felt unsafe too. During my stay in the hotel, my daughter had to send me meals. She passed them to the security guard on duty. One time, while she was parking her car, a random hotel staff approached our vehicle and tried on many attempts to open the car doors. The staff went back to the hotel without a word. Luckily, the doors were locked. My daughter was so terrified. During this pandemic, we cannot eliminate the dangers that people can do to extort money and do harm.
When my daughter passed the meals to the security guard as she raised the issue. The random woman who tried to open the car doors was inside the lobby, she said that we mistakenly thought the my daughter was her ride home. The hotel staff did not even apologize for the incident.
Commentaires de Gestion de l’hôtel
14 sept. 2020 par Leah, Gestion de l’hôtel
Dear ZEN Guest,
Thank you for writing this feedback and for bringing this to our attention. We sincerely apologize if you've had an unpleasant stay with us. This isn't our signature ZEN experience. Please be assured that this feedback won't go unnoticed and that our team had investigated this to make sure the necessary actions are taken. We hope you can give us another chance and stay with us again to be able to serve you our best!
Kindest Regards,
Leah
par un voyageur
Publié le 7 sept. 2020 sur Expedia
par un voyageur
Publié le 6 sept. 2020 sur Hotels
par un voyageur
Publié le 2 sept. 2020 sur Hotels
par un voyageur
100% satisfaction
Publié le 2 sept. 2020 sur HotelsHotel is very homely, food was just average but service is spectacular! Quarantined in this hotel and it doesn't feel suffocating at all. Value for money is definite. Giving two thumbs up for my parent's stay at Zen.
Commentaires de Gestion de l’hôtel
14 sept. 2020 par Leah, Gestion de l’hôtel
Dear Mylene,
Thank you so much for this wonderful review! We're thrilled to know that you've had a great time with us. Your comfort and satisfaction are important to us, and we're proud that we're able to provide these to you. With ZEN, you can be sure to get the best value for money accommodation. We can't wait to welcome you back!
Best Regards,
Leah
par un voyageur
Publié le 30 août 2020 sur Expedia
