Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2024 sur Expedia
par un voyageur
Publié le 4 août 2024 sur Expedia
Huge and really for a big family. Comfortable and feels like home
par un voyageur
Publié le 8 févr. 2020 sur Expedia
very clean place
needs more prompt and efficient services :
security/parking attendant, reception/ rooming
assistance/ more key cards (only one given for at
least 2 room in clients
more variety of food
poor parking
Commentaires de Gestion de l’hôtel
10 févr. 2020 par Maddy, Gestion de l’hôtel
Good day, Ms. Jeanne. Thank you for taking time to give us a review. We will make sure to improve our services so you visit us again :)
par un voyageur
Publié le 11 déc. 2019 sur Hotels
The staff I talked to over the phone was very unhelpful. I have explained to her my situation but still didn't give a consideration.
My flight arrived at 10:30PM and was able to check-in by 12midnight. I was requesting to have a late check-out but was instead offered to pay for half the rate for a late check-out of 3PM. How ridiculous!!!
Commentaires de Gestion de l’hôtel
3 janv. 2020 par Maddy, Gestion de l’hôtel
Hi Sir Patrick, we are truly saddened about what have you experienced with us. Allow us to investigate what happened to ensure the improvement of our services. Thank you for your feedback sir. We hope you can come back.
par un voyageur
Publié le 18 nov. 2019 sur Expedia
No bedroom slippers, i asked for it - front desk told me to wait for the delivery but no one came.
The breakfast menu was very limited (no fruits) as well as the space/area (2nd floor)
Wifi connection in the room was very poor - i called the front desk twice to report such, i was told that they would check, but until we checked out i was not able to connect to it.
There was a lot of noise which is very audible esp during the night - no notice of whatsoever was given to the occupants/guests (9th floor)
Commentaires de Gestion de l’hôtel
18 nov. 2019 par Maddy, Gestion de l’hôtel
Hi Ms. Pinky! Thank you for taking the time to give us a review. We are truly saddened about the experience you had with us. Please be assured that we will do all the necessary actions to improve our service. Again, thank you and have a nice day!
par un voyageur
Publié le 11 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
18 nov. 2019 par Maddy, Gestion de l’hôtel
Hi Raymond! Thank you for the rating you gave to us. We hope to see you next time!
par un voyageur
Publié le 29 avr. 2019 sur Expedia
I hope next time we stay , they will provide iron and also their towels are filthy
Commentaires de Gestion de l’hôtel
4 mai 2019 par Liz, Gestion de l’hôtel
Good day Ma'am/Sir. We thank you for the feedback and we apologize for any inconvenience this may caused. Hope you may visit us again.
par un voyageur
Publié le 15 avr. 2019 sur Hotels
Pretty decent room for the price. Although, actual room looks different from the advertised pictures.
Commentaires de Gestion de l’hôtel
4 mai 2019 par Liz, Gestion de l’hôtel
Good day Ma'am/Sir.Thank you for giving us feedback, may you visit us again to try our other rooms.
par un voyageur
Publié le 10 mars 2019 sur Hotels
The hotel was realllllllyyyy nice
Commentaires de Gestion de l’hôtel
13 mars 2019 par Maddy, Gestion de l’hôtel
Hi Kierwin! Thank you for giving us a great feedback :) We are looking forward to see you again in our Hotel!
par un voyageur
In need of remodeling
Publié le 2 mars 2019 sur HotelsThe hotel is on a major road so there is nearly 24 hours of honking horns and traffic noise. The bathroom had no towel racks and the shower was a light spray which never really got very warm. It would have been nice to have bedside table lamps as an option over the bright ceiling light fixture. There was only one light blanket on the bed and the floor was not carpeted. The breakfast was not worth the cost. The omelette was greasy and overcooked, the juice was made from a powder, and the toast was cold. We did appreciate that the bottled water in the room was free of charge, though!
Commentaires de Gestion de l’hôtel
4 mars 2019 par Maddy, Gestion de l’hôtel
Good day, Ms. Cathleen! Your feedback is very much appreciated. Please be ensure that all the concerns you've been raised will be a point of improvement on our side. We are still hoping that you can visit us again and we will give you a better service. Thank you so much, Ms. Cathleen!
