Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,0 Confort de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Treated poorly.
Publié le 11 janv. 2024 sur Hotelswe weren’t allowed to get our room, we weren’t even able to go to the hotel. we followed all of your instructions and we were left. the only people we could talk with were 100 meters down the street and they were security guards. they made it very stressful. we were forced to stand out side the hotel in the rain. one of the security guards said the hotel declined our reservation. all i want is my money back and we’ll leave it at that.
Commentaires de Gestion de l’hôtel
19 janv. 2024 par George, Gestion de l’hôtel
Hi Rick, I need to correct you right there. You did not follow instructions. You never replied to our emails, you never called us. You had a change of plans reason why you never reached out to us. First time we heard from you was after your check in date. 100% of Arriving guests do reach out to us, reply to our emails prior to check in.
par un voyageur
Publié le 11 oct. 2023 sur Hotels
Experience was good
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Georgina , Gestion de l’hôtel
Thank you so much for taking time to rate us. It was a pleasure to have you. We sincerely hope to see you again soon.
par un voyageur
Publié le 28 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2023 par George, Gestion de l’hôtel
6We sincerely apologize for the mishap. We learn from mistakes and will continue to improve our services.
par un voyageur
Absolutely awful...still waiting for refund
Publié le 18 avr. 2023 sur HotelsWe had a security guard walk us to the unit since we had no directions what to do. There was no jey in the designated mailbox that we were emailed after 5pm. The unit has roaches. Pictures attached. There was something leaking under the kitchen sink.
We were exhausted, disgusted and left after several hours spent to fet into the unit then the disappointment once we actually looked inside. We left that night also because we could not park in ANY of the garages since they only allow owners not the temporary tenants. This IS NOT what we were supposed to experience.
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Georgina, Gestion de l’hôtel
We apologize for this incident, such housekeeping lapses shall not happen again. "No one is supposed to experience this.""For any concerns pls contact us." We sent this message coz we will exhaust all effort to make you comfortable. We could've offered our best unit. You contacted us only the next day, long after check out time.
par un voyageur
Publié le 18 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2023 par Georgina , Gestion de l’hôtel
Your perfect 10 score brought us more inspiration. My 73yr old Aunt Olivia and I at 61 love what we do and it all comes from the heart. Thank you so much Patrick. Much appreciated.
par un voyageur
Publié le 13 janv. 2023 sur Expedia
I had a great week great location
Commentaires de Gestion de l’hôtel
15 janv. 2023 par Gior, Gestion de l’hôtel
Thank you so much Lucinda. We are so delighted to know you had a great week. We hope to see you again soon.
par un voyageur
Publié le 12 déc. 2022 sur Expedia
par un voyageur
Publié le 15 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
28 oct. 2022 par Tess, Gestion de l’hôtel
We do apologize for the inconvenience. We are committed to provide better service by continuously training our staff.
