Note fondée sur 720 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur
Publié le 30 août 2017 sur Expedia
Very nice hotel. Clean room. Nice staff. Wifi was a bit slow.
par John
Mouais...
Publié le 9 avr. 2014 sur ExpediaChambre confortable mais un peu petite. Il est difficile d'obtenir ce qu'on souhaite du personnel, qui semble trop souvent empêché par des contraintes administratives (changer une date de réservation, prendre une nuit supplémentaires, régler les consommations du mini bar...).
par un voyageur
Publié le 27 août 2024 sur Expedia
!
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Arvin, Gestion de l’hôtel
Dear Dart,Thank you so much for taking the time to share your experience during your recent stay. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
par un voyageur de Montreal
Publié le 9 août 2024 sur Expedia
First off, i wouldnlike to state my review has absolutely nothing to do with the staff as they did their best tobtry and resolve a bad situation.
Amenities are good.
Staff is great.
Elevators are horrible. They can take up to 25 minutes to arrive as there are only 3 elevators for the whole tower and one of them was not servicing the hotel.
Lastly, the sheer number of cockroaches is overwhelming. Staff is aware as they state that even though they do regular pest control, they cannot control whst the people in the apartments do. Even though i had my room sprayed twice, the cockroaches persisted. In the bathroom, on the desk, on the nightstands... EVERYWHERE!
Commentaires de Gestion de l’hôtel
12 août 2024 par Arvin, Gestion de l’hôtel
Dear Keir,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We're pleased to hear that you found our amenities and staff to be good and helpful. However, we sincerely apologize for the inconvenience caused due to the long wait for elevators and the presence of pests in your room. We understand how unsettling this must have been.We are committed to providing a comfortable and pleasant stay for all our guests. Repairs and maintenance of our elevators are ongoing in coordination with our Condominium Corporation. Regular pest treatment and pest control is conducted by the hotel prior to room release, however, we will also explore ways to improve our pest control measures. Your feedback has been noted and will be used to enhance our services.Thank you for your understanding and patience. We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed, Arvin RaymundoAssistant Front Office Manager
par un voyageur
Annual solo visit
Publié le 2 mai 2024 sur HotelsI was just concerned about the bathroom shower head
It needs to be fixed or replaced for a new one
Commentaires de Gestion de l’hôtel
6 mai 2024 par Arvin, Gestion de l’hôtel
Dear Armando,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations.Your bathroom shower concern has been forwarded to our Engineering team for their immediate action.Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
par un voyageur de Los Angeles
Publié le 29 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 mars 2024 par Arvin, Gestion de l’hôtel
Dear Audie,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
par un voyageur
Publié le 6 mars 2024 sur Expedia
Small cockroaches everywhere.
Commentaires de Gestion de l’hôtel
8 mars 2024 par Arvin, Gestion de l’hôtel
Dear Estelita,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. Hotel management is currently looking at your comments so that we can rectify and improve certain aspects of our operations. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Arvin, Gestion de l’hôtel
Dear Mr. Alper,Thank you so much for taking the time to share your experience during your recent stay. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
par un voyageur
Dårlig komfort.
Publié le 13 févr. 2024 sur HotelsManglede ordentlig rengøring, sengen alt for lille og dårlig at sove i.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Arvin, Gestion de l’hôtel
Dear Mr. Kenni,Thank you so much for taking the time to share your experience during your recent stay. We appreciate your feedback on our room cleanliness as it helps us identify the areas we can improve for a better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for.Your comments is being looked at so that we can rectify and correct certain aspects of our operations. Rest assured that your concerns will be forwarded to our Housekeeping team. We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again. Keep safe and Godspeed, Arvin RaymundoAssistant Front Office Manager
par un voyageur de Levittown
Publié le 14 déc. 2023 sur Expedia
