Note fondée sur 2 039 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Farid, Gestion de l’hôtel
Dear Yannick,Thank you for the 4-star rating! We appreciate your support and we look forward to hosting you again at The Heritage Hotel Manila!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2024 par Farid, Gestion de l’hôtel
Dear Rose,Thank you for the fantastic 5-star rating! We appreciate your support and are delighted to know you had a great experience with us.We look forward to hosting you again at The Heritage Hotel Manila!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
par un voyageur
Publié le 8 juin 2023 sur Expedia
Proximité de l’aéroport.
Commentaires de Gestion de l’hôtel
10 juin 2023 par Farid, Gestion de l’hôtel
Dear Guy,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
par un voyageur
Publié le 4 juin 2023 sur Expedia
Très bon hôtel, rien à redire. Navette allant au MOA. Bon rapport qualité/prix.
Commentaires de Gestion de l’hôtel
4 juin 2023 par Farid, Gestion de l’hôtel
Dear Mehdi,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
par un voyageur
Publié le 4 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2023 par Farid, Gestion de l’hôtel
Dear Siemon,Thank you for leaving our business with a 4-star rating! This is sincerely appreciated. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We look forward to your next visit!Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
par un voyageur
Confortable room near airport
Publié le 7 déc. 2022 sur HotelsConfortable hotel and room for overnight stay between two flights. Area around the hotel is not so good but it is closed to the airport (10 to 30 minutes based on traffic) and closed to Mall of Asia (free shuttle by hotel).
Commentaires de Gestion de l’hôtel
8 déc. 2022 par Farid, Gestion de l’hôtel
Dear Traveler,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. It was an absolute pleasure to read about your positive experience at The Heritage Hotel Manila. And thank you for the 5-star rating! This is sincerely appreciated!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
par un voyageur
Publié le 25 déc. 2024
Nice hotel, but they are renovating rooms and painting the outside facade. They did not advise the booking site we used about the ongoing renovations. We were woken up at 8 in the morning by work being done in the room above us. They offered to move us, but we were in 2 adjoining rooms and had a lot of luggage, so moving was not an option. They did acknowledge that we should not have been given the room since the room above was being worked on. They also said that the workers were not supposed to start working until 10 AM. We requested compensation for one night for one of the rooms, but they were unable to do it until they sent it to upper management for approval. In the meantime, we had to fly back to the US with no resolution. We are waiting to hear back from them.
Update: I never heard back from them. I even called the hotel again from the US (13 hour difference) and left messages. I asked to speak to any management. At this point, I give them 1 Star.
Commentaires de Gestion de l’hôtel
25 déc. 2024 par Farid, Gestion de l’hôtel
Dear Jeremy,Thank you for taking the time to share your feedback. I would like to sincerely apologize for any inconvenience you experienced during your stay.We take full responsibility for the miscommunication regarding room allocation and for not addressing the situation more promptly. I am currently reviewing your case with my team and rest assure that proper action will be in place as soon as possible. Once again, I apologize for any inconvenience. We value your feedback, as it helps us improve, and we hope to regain your trust in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
par un voyageur
Publié le 25 déc. 2024
Nice hotel, but they are renovating rooms and painting the outside facade. They did not advise the booking site we used about the ongoing renovations. We were woken up at 8 in the morning by work being done in the room above us. They offered to move us, but we were in 2 adjoining rooms and had a lot of luggage, so moving was not an option. They did acknowledge that we should not have been given the room since the room above was being worked on. They also said that the workers were not supposed to start working until 10 AM. We requested compensation for one night for one of the rooms, but they were unable to do it until they sent it to upper management for approval. In the meantime, we had to fly back to the US with no resolution. We are waiting to hear back from them.
Update: I never heard back from them. I even called the hotel again from the US (13 hour difference) and left messages. I asked to speak to any management. At this point, I give them 1 Star.
Commentaires de Gestion de l’hôtel
25 déc. 2024 par Farid, Gestion de l’hôtel
Dear Jeremy,Thank you for taking the time to share your feedback. I would like to sincerely apologize for any inconvenience you experienced during your stay.We take full responsibility for the miscommunication regarding room allocation and for not addressing the situation more promptly. I am currently reviewing your case with my team and rest assure that proper action will be in place as soon as possible. Once again, I apologize for any inconvenience. We value your feedback, as it helps us improve, and we hope to regain your trust in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
par un voyageur
Publié le 18 déc. 2024
The room was dated and in need of remodel, but satisfactory. However the street noise level was bad. I could not sleep as a result.
Commentaires de Gestion de l’hôtel
19 déc. 2024 par Farid, Gestion de l’hôtel
Dear Mark,Thank you for posting a positive rating for us! We look forward to welcoming you back in the near future for another delightful visit. Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
par un voyageur
Publié le 7 déc. 2024
Staff were all very friendly... But were not attentive - took forever to order food or drinks, or get refills, or get check at the restaurants.
Housekeeping: each day I received fewer and fewer towels.. until they left me with none.. I had to get towels from another housekeeper servicing room across hall.
Pre-paid breakfast.. breakfast was alright.. but for some reason,.after 4th night, no longer had breakfast as being pre-paid.
Commentaires de Gestion de l’hôtel
8 déc. 2024 par Farid, Gestion de l’hôtel
Dear Jeffrey,Thank you for taking the time to send a review following your recent stay.I would like to apologize for any inconvenience. I will ask my department heads concern to further investigate and to make sure that necessary rectifications will be in place.Again, thank you for your review.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
