Note fondée sur 159 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 mars 2024 sur Hotels
The rooms are not clean, the breakfast is very limited.
Commentaires de Gestion de l’hôtel
26 mars 2024 par Your Valero Grand Suites by Swiss-Belhotel, Gestion de l’hôtel
Dear Ivan,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!It was a pleasure being of service to you and your feedback is highly appreciated. We apologize for not being able to meet your expectations as far as the food service is concerned. Please be assured that we are continuously working with the restaurant to provide better dining experiences for our guests.We look forward to welcoming you again soon, under better circumstances.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Great staff, great room layout, great bed, great area, 5 min walk to supermarket.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Your Valero Grand Suites by Swiss-Belhotel , Gestion de l’hôtel
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Staff very helpful.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Your Valero Grand Suites by Swiss-Belhotel , Gestion de l’hôtel
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Your Valero Grand Suites by Swiss-Belhotel , Gestion de l’hôtel
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
par un voyageur
Publié le 29 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Your Valero Grand Suites by Swiss-Belhotel , Gestion de l’hôtel
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
par un voyageur
Publié le 20 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Your Valero Grand Suites by Swiss-Belhotel , Gestion de l’hôtel
Dear Valued Guest,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
par un voyageur
Publié le 20 juin 2024 sur Hotels
Bed is so hard, it could be the floor. Sofa uncomfortable. Kitchen lacks equipment for cooking. Shower lacks water pressure.
Theres plenty of better options available nearby.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Your Valero Grand Suites by Swiss-Belhotel , Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback on your recent stay. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this comment we have fallen short, but after a thorough review, we can't seem to correlate it to any incidents reported to us. Please feel free to send us an email if you have any further comments.We look forward to having you as our guest again and we wish you good health.
par un voyageur
Publié le 7 juin 2024 sur Expedia
We like the food choices around the area. The room was clean and the service was greart.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Your Valero Grand Suites by Swiss-Belhotel, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.
par un voyageur
Publié le 30 mai 2024 sur Hotels
Very dark rooms .. they say kitchen .. but without nothing … not even a pan to boil 2 eggs.. windows facing other rooms and very dark! Parking abusing expencive … worst hotel even in makati
par un voyageur
Publié le 28 mai 2024 sur Wotif
No problems encountered for us over 5 nights stay. Staff very courteous and willingness to assist in all areas.
