6/10 – Acceptable
Ramon, Chino Hills
Voyage en famille
1 sept. 2024
I booked for 1 room superior for me and my wife but on August 22 I review my booking printout and noticed Adult 1 I tried to modify to 2 but the system doesn’t complete my modification….with message something is wrong on your end try again later. I tried to call your 800 number no luck, I called Wynwood no luck also. I sent email which I didn’t received any reply too until now. I emailed support services for review and reconsideration because they charge me extra for 1 person per day. Therefore, my 4 days stay vacation I’m so disappointed they did not listen to my explanation. I’ve been your customer since 2013
that’s why my frustration on small error is unforgettable.
Looking forward for your review and reconsideration.
Thank you.
Ramon
Séjour de 4 nuits en août 2024