Note fondée sur 145 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Titaina de French Polynesia
Tout simplement déçue...
Publié le 6 juin 2013 sur HotelsJe n'ai malheureusement pas eu de chance... Mon voyage étant dans un but professionnel, j'avais environ 1 heure de taxi jusqu'à mon lieu de travail. J'ai essayé de négocier un arrangement de remboursement d'une nuitée sur les 6 pour pouvoir me reloger ailleurs qui m'a été refusé. De plus, pas de renseignements à mon arrivé donc pas d’internet et pas de TV, la réception n'ouvre pas avant 8h30 et ferme à 16h tous les jours... donc très difficile dans un séjour professionnel de s'entretenir avec les responsables. L'endroit est magnifique avec une superbe plage mais l'hôtel parait être en rénovation et n'est pas conforme aux photos du site. Ma chambre était grande (trop grande à mon goût) et ne semblait pas avoir été nettoyé à fond avec une forte odeur d'humidité et de la poussière qui tombe lorsque tu descends les stores de la chambre, les portes de placards ne se ferment plus et reste grande ouverte, l'eau du lavabo qui ne s'évacue pas au même débit que l'arrivée d'eau… Comparé aux hôtels de mes collègues sur la même île, le rapport qualité/prix du Coconuts Beach Club & Resort me semble injustifié. Je garde un petit goût amer de mon passage dans celui ci...
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Great resort to relax and be away from it all no tv or anything to distract you from the beauty of the island and the sea. We had a wonderful time and will consider it one of the best holiday destinations we have visited.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Brian, Gestion de l’hôtel
Talofa Elizabeth, Thank you for choosing to stay with us, it was our pleasure to have you as our guests. We are so happy to know you enjoyed your holiday in Samoa, and your experience at Coconuts. All our staff send their regards and love your way, and we hope to see you again in future. We very much appreciate your feedback and review. Until the next time we see you, fa'afetai lava and tofa soifua.
par un voyageur
Publié le 18 août 2024 sur Expedia
We had 2 nights in the Royal Villa - the photos don't really do it justice. It was absolutely beautiful. We then had 3 nights in the over water fale, to wake up surrounded by the ocean in stunning accommodation was the best. Highly recommend this resort. Highlights were swimming with the turtles next to our fale. I recommend hiring a car for the duration of your stay. It's only 45 minutes to the other side of the island, when it was raining at Coconuts it was great to have the option to drive to the sun!
Commentaires de Gestion de l’hôtel
18 août 2024 par Brian, Gestion de l’hôtel
Talofa Rosenda, Thank you for choosing to stay with us while on your holiday in Samoa. We are so happy to know you had a great time at Coconuts. Our local sea turtles are always a popular attraction for most people who get to see them. And yes, it's quite common for the weather to be different in Apia vs. on the south coast. Sometimes it's raining on one side, but not the other, and the sunny side can vary as well. Fa'afetai lava for taking the time to write your review, we appreciate the feedback. All of our staff send alofa tele (much love) to you, and we hope you will return again soon. Tofa soifua!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
8/10
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Brian, Gestion de l’hôtel
Talofa Katelani, Thank you for choosing to stay with us, it was our pleasure to have you as our guests. We are glad to know that you had a positive overall experience at Coconuts. We want to say fa'afetai lava for making your review. We hope that you will return again soon. Until then, tofa soifua!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Great balance between simple but eloquent accomodation and a perfect beach front with snorkling right at your front door almost. The quality of service is the best we've seen in Samoa.
We'll definitely be going back !
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Brian, Gestion de l’hôtel
Talofa Michael, Thank you for being our guests. We are so happy to know you enjoyed your stay with us. We appreciate your feedback and review. It would be our honor to have you come back again in the future. All our staff send their alofa (love) and regards to you. Fa'afetai lava, and tofa soifua!
par un voyageur
Publié le 17 juill. 2024 sur Expedia
This place was amazing!!! I can't wait to go back!!!!
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Brian, Gestion de l’hôtel
Talofa Tracy, Thank you so much for choosing to stay with us. We are delighted to know that you had an amazing time at Coconuts. Fa'afetai lava for your review. Even though there are not many words, it sure says a lot! All our staff send alofa tele (much love) your way, and we look forward to seeing you again soon. Tofa soifua!
par un voyageur
Publié le 10 juill. 2024 sur Expedia
We had a lovely time at coconuts. The resort was relaxing and has amazing staff.
We snorkelled in the lagoon with the local turtles and had some great visits to the sites across Samoa
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Brian, Gestion de l’hôtel
Talofa Lisa, Thank you for choosing to stay with us, it was our pleasure to have you as our guests. We are so happy to know that you had a great holiday in Samoa and an excellent experience. Fa'afetai lava for sharing your feedback and making this review. All our staff send alofa tele (much love) your way, and we hope to see you again soon. Until then, tofa soifua!
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Attentive and friendly staff, great facilities, the fale over the water is stunning.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Brian, Gestion de l’hôtel
Talofa Nikki, Thank you for choosing to stay with us. It was our pleasure to have you as our guests. We are very happy to know that you had a great experience while on your holiday. All our staff send you alofa tele (much love) and hope to see you again soon. We appreciate your feedback and review. Fa'afetai lava and tofa soifua!
par un voyageur
Publié le 8 juill. 2024 sur Lastminute
Great experience overall but was disappointed with the service on one particular staff member who must’ve taken offence to changing a food order to best suit my elderly father.
The staff member had deliberately brought out one meal a lot later than the others to soothe her ego.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Brian, Gestion de l’hôtel
Talofa Morgan, Thank you for being our guests, and for taking the time to provide your feedback and review. We are sorry to hear that you had one unfortunate experience with the service in our restaurant, which was a deviation from the good service you had otherwise. We hope to see you again sometime in the future. Until then fa'afetai lava and tofa soifua!
par un voyageur
Publié le 7 juill. 2024 sur Wotif
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Commentaires de Gestion de l’hôtel
8 juill. 2024 par Brian, Gestion de l’hôtel
Talofa Young, thank you for being our guests. We are very sorry to learn that you did not have a great experience with us. This is somewhat surprising because on the comments form that you filled out, you provided positive feedback on many aspects of your stay. Unfortunately, without giving us any details here, we are unable to take steps to make improvements or address your concerns. Fa'afetai and tofa soifua.
