Note fondée sur 474 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 juin 2024 sur Expedia
La chambre était propre, déjeuner moyen, secteur industriel
Commentaires de Gestion de l’hôtel
20 juin 2024 par Becky - GM, Gestion de l’hôtel
Dear Rejean -Thank you so much for your review.We are glad you enjoyed your clean room and our breakfast in the morning!We thank you for choosing us, we hope to see you again.Sincerely, Becky PorterGeneral Manager
par un voyageur
Publié le 12 oct. 2024
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Becky - GM, Gestion de l’hôtel
Dear Laura -Thank you for your perfect score! We’re delighted to hear you enjoyed your stay with us. Your feedback means a lot, and we hope to welcome you back for another wonderful experience!Sincerely,Becky PorterGeneral Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Nice stay !
Commentaires de Gestion de l’hôtel
19 août 2024 par Becky - GM, Gestion de l’hôtel
Dear Shailesh -Thank you for the great rating!We are so happy you enjoyed your stay with us!We thank you for choosing to stay with us, we look forward to seeing you again soon!Sincerely, Becky PorterGeneral Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Horrible experience. I arrived around 2pm to check in. A worker was on the phone before I was acknowledged after a few minutes. Initially they couldn’t find my reservation but then did after I said it was made on Expedia. I was told it was canceled. I explained I didn’t cancel it and still showed booked and paid on my Expedia account. He state “that doesn’t matter” it is canceled but wouldn’t say by who. I asked for the Manager and he handed my the cell phone. The manager stated she couldn’t not find my reservation anywhere (even though the front desk agent did). She said she could not help me since I made it via Expedia. Neither of them apologized for inconvenience or offered me any assistance.The front desk agent handed me the cancellation letter - it showed canceled by “unknown” 3 months prior to my arrival. I am told the hotel must approve my refund due to their policy. But policy was I had 48 hours to cancel, if someone canceled it months prior then why did I not get my money back? I am so confused and disappointed, I travel often and never experienced this before. I will continue to fight to get my money back but I will never use them again. No one can tell me why I am not getting a refund if it was canceled months before the cancellation date.
Commentaires de Gestion de l’hôtel
19 août 2024 par Becky - GM, Gestion de l’hôtel
Dear Jennifer-Thank you so much for your feedback. As I told you on the phone, I found your reservation on our end but was unable to find it on Expedia. My front desk agent called me after you were so rude and cussing him out. I advised you to call Expedia to find out what happened. As I told you, we did not cancel your reservation. Again, as I told you on the phone that we have not charged your card. We are unable to process a refund if we haven't charged your card. We spoke for a several minutes, I am sorry you felt I wasn't any help as I did my best to try to figure out what happened. I did apologize for not being able to help you, I totally understood your frustration and did my best to help you, but you were unwilling to listen.We are very sorry you won't be staying with us again.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Becky - GM, Gestion de l’hôtel
To our Valued Guest-We are so sorry you weren't totally satisfied with your stay. Please let us know what we can do differently to make your next stay more enjoyable.Sincerely, Becky PorterGeneral Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Great place to stay.
Commentaires de Gestion de l’hôtel
19 août 2024 par Becky - GM, Gestion de l’hôtel
Wendy -Thank you so much for the 5/5 rating!We thank you for choosing to stay with us!Sincerely, Becky PorterGeneral Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Becky - GM, Gestion de l’hôtel
Dear Ashok -Thank you for the 4/5 rating!We thank you for choosing to stay with us, We look forward to hosting you again!Sincerely, Becky PorterGeneral Manager
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Becky - GM, Gestion de l’hôtel
Jack-Thank you for the great rating!We are glad you enjoyed your stay with us!We thank you for choosing to stay with us.Sincerely, Becky PorterGeneral Manager
par un voyageur
Publié le 15 août 2024 sur Expedia
Everyone was super friendly and welcoming! The hotel was clean and comfortable!
Commentaires de Gestion de l’hôtel
19 août 2024 par Becky - GM, Gestion de l’hôtel
Dear Amanda-Thank you so much for your kind words! We're thrilled to hear that you found our staff to be friendly and welcoming, and that you enjoyed the cleanliness and comfort of the hotel. We strive to provide our guests with the best possible experience, and your feedback lets us know we're on the right track. We look forward to welcoming you back in the future!Sincerely, Becky PorterGeneral Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Great place to stop. Close to the lake.
Commentaires de Gestion de l’hôtel
19 août 2024 par Becky - GM, Gestion de l’hôtel
Dear Richard -Thank you for your feedback! We're glad you enjoyed your stay and appreciated our convenient location near the lake. We hope to welcome you back for another great visit soonSincerely, Becky PorterGeneral Manager
