Note fondée sur 118 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Book only as a last resort
Publié le 7 sept. 2024 sur HotelsI booked a "suite" at this hotel for a 6 night stay for a business trip. The cost was $970 This hotel was barely adequate and completely terrible.
1. I did not feel safe in the parking lot. Both the front and rear entrances always had people loitering, smoking pot and/ or drinking beer.
2. The lobby bar was never open. The breakfast had no healthy options or even fruit.
3. Only one of two elevators worked.
4. Many stains on the hallway carpet.
5. The "suite" had 2 rooms which were both in pretty rough shape.
6. There was only one small tv with very poor reception.
7. Broken things in the room: countertop, cabinet drawers, floor tile, a/c cover (the a/c itself worked), shower curtain rod, shower drain, several outlets.
8. Gross things in the room: a/c filter, shower never really completely drained so I was always standing in a puddle of suds that never flully went down (ie other people's filth), the drop ceiling in the shower had water damage and the tiles didn't sit quite right, office chair needed replacing, daily cleaning needed to be requested.
9. Positives: the front desk staff and cleaning people were very nice. Hotel is in a good location if you are unfortunate enough to have to visit this area.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your detailed feedback about your recent stay. We sincerely apologize for the numerous issues you encountered, as this is not the standard we strive to uphold. Your concerns regarding safety, cleanliness, and maintenance are very concerning, and we appreciate you bringing them to our attention. We are glad to hear that our front desk staff and cleaning team provided you with friendly service, but we recognize that this does not compensate for the overall experience you described. Your comments will be shared with our management team for immediate review and action. We value your input and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Management
par un voyageur
Publié le 23 août 2024 sur Expedia
Property poorly maintained.
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Owen,Thank you for your feedback. We apologize for your experience and are disappointed to hear that you found our property poorly maintained. Your comments are important to us, and we will address these issues with our team to ensure improvements are made. We appreciate your insights and hope you might consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jeremy,Thank you for your feedback and for rating us a 6/10. We appreciate your insights and would love to know more about your experience so we can improve. If you have specific concerns or suggestions, please feel free to share them with us. We strive to enhance our services and hope to provide a better experience during your next stay.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Elevator had built up dust, trash in it. The trash can outside was over flowing. Our room in the bathroom had a previous guests wash rag on the bath tub with hair in the tub, the toilet was not scrubbed out, you can see residue built up around the inside of the base. The back entrance door was supposed to be locked after 11pm. We were to use our key code but didn't need to because the door opened right up. There was a homeless person sleeping in the lobby, the Continental breakfast was only raisin bran, looked like store bought little Debbie small size muffins, nothing hot, the bread was in their bags and set inside a plastic container so you would have to open the bread bags to get any. No tongs available. The coffee area was outside of the eating area and had very little to offer as far as freshness, like creamer, sugar etc. we will not stay there again.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear David,Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the disappointing conditions you encountered, including the cleanliness of the elevator, your room, and the overflowing trash. Please know that your comments have been taken seriously, and we are addressing these issues with our housekeeping team to ensure they are resolved immediately. We are also investigating the security concerns related to the back entrance and the situation in the lobby. Our continental breakfast offerings will be reviewed to enhance quality and variety, and we will ensure proper utensils are available for our guests. Your feedback is invaluable as we strive to improve our services. We understand your disappointment, and we hope you might consider giving us another chance in the future to provide you with a much better experience.Sincerely, Hotel Management
par un voyageur de Wampum
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Crystal,Thank you for your stay and 3-star ratings. Your sharing is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope you will come back and stay with us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024
Very nice
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nancy-Lyn,Thank you for your rating of 4/5 and your kind words! We're pleased to hear that you found your experience to be very nice. Your feedback is important to us, and we strive to make every stay enjoyable. If there's anything specific you think we could improve upon to earn that extra star, please let us know. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
We enjoy staying in this hotel because of its central location. Easy walking distance to many restraunts and the carosoul. Staff is very friendly and helpful
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Patty,Thank you for your feedback! We're thrilled to hear that you enjoyed our central location, making it easy to explore nearby restaurants and attractions like the carousel. It's also wonderful to know that our friendly and helpful staff contributed to your positive experience. We appreciate your comments and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear John,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations, resulting in a 1 out of 5 rating. Your concerns are important to us, and we would like to understand more about the issues you encountered during your stay. Please feel free to reach out directly, as we are committed to resolving any problems and improving our services. We hope to have the opportunity to make things right.Sincerely, Hotel Manager
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par General Manager, Gestion de l’hôtel
Michael,Thank you for your excellent rating. We strive for guest satisfaction here at Quality Inn & Suites Downtown Mansfield. On behalf of our entire team, we are glad you enjoyed your stay!
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Beds too soft
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cherie,Thank you for your 4/5 rating! We’re glad to hear that you had a positive stay overall. We appreciate your feedback about the beds being too soft and will take this into consideration as we look for ways to improve our accommodations. We hope to have the opportunity to provide you with a more comfortable stay on your next visit.Sincerely, Hotel Manager
