Note fondée sur 81 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The room smells like cigarettes and there was a lot of bugs in the room. We also found a box of condoms next to the bed.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Anna,I appreciate you sharing your feedback following your stay at the RED ROOF INN MANSFIELD. I was saddened to read that your stay fell short of your expectations due to the insects and all other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
It was clean enough. Shower didn't work properly. Breakfast offerings very thin.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Stephen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Mansfield. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our clean location. You indicated that you were unsatisfied with shower not working and thin breakfast offerings. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Tearwanna, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mansfield and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Ana,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Boston - Mansfield/ Foxboro and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Shannon, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Mansfield. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 score. I can’t begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We’re glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Robin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mansfield and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MANSFIELD and I were saddened to see your your 2/5 following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 sept. 2024 sur Hotels
We left after the first night. We were charged for three nights even though we left early the next morning.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Amy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Mansfield. I am sorry to hear that you were charged for three nights when you only stayed one night. However, if you had reserved three night's, at check-in you will be charged for the entire stay. Please to reach out to our property directly if you wish to dispute the charges. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Michaelli, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mansfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Valarie, for taking the time to write a review of your stay at the Red Roof Inn Mansfield. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
