Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Santa Clara
Publié le 31 août 2024 sur Expedia
par un voyageur
Great house
Publié le 22 août 2024 sur HomeAwayThis house was perfect for my family. It was a little outdated but everything works. People complain about the furniture being old but I thought it was great (broke in and comfy) location perfect quiet not to close to anyone else but super convenient to store, shops and boat rentals. Basketball hoop outside and ping pong table awesome along with pool. A couple bad things was not a lot of pans and baking dishes and knives are not good at all. Family and I definitely planning to return next year
par un voyageur de Seattle, Washington
Really wanted to like it
Publié le 9 juill. 2024 sur HomeAwayFor the competitive price to other STRs, the home has good bones but is in desperate need of updating:
1) Customer Service: The home was not clean and the white towels were stained. Several texts to Vacasa were either unanswered or we received "we're looking into the situation" and then went unanswered. The owners use a detached garage for storage for their working farm and restaurant as well as an apartment for the caretaker of the property. While they were pleasant and the caretaker was available during non-business hours for assistance, there was frequently workers on the property lending to a feeling of imposition.
2) Cleanliness: As mentioned above, the towels were stained/worn and needed to be taken out of circulation. There was mold in the bathroom showers. The furniture in the living room is VERY dated (70's? 80's?), stained, dirty and broken.
3) Kitchen: Could use larger pots/pans. For accommodating larger groups, there was only one large saute pan, one large pot/strainer, and few worn teflon frying pans. Bring your own knives as ones provided are not usable.
4) Pool & hot tub: clean and were great. Kids enjoyed it.
5) Bedding: Ok overall. Pillows were flat. Limited extra blankets. Dated decor. Sleeps 19? Quiet home for accommodating so many.
6) AC locked and set at 69 degrees. It was very cold at night. Owners refused to allow adjustment of temp.
7) Location & View: Great! Walkable to Manson. Great for fireworks.
For $1k+/night, recommend elsewhere.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We understand that cleanliness is of utmost importance and we deeply regret that the home was not up to your expectations upon arrival. This is certainly not the level of service we strive to provide to our valued guests. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.
par un voyageur de Freeland, WA
Great house, poor management
Publié le 9 juin 2024 sur HomeAwayI give the house 5 stars and the management company 1, so averaged to 3. If you have a large group, the house is ideal. There is a view of the lake from almost every room. The number of bathrooms, bedrooms, and beds were a great fit for our group. While the bathrooms are dated, the kitchen is perfect. Between the large dining table, buffet, kitchen island, and 2 ovens, there was plenty of room for all of us. The hot tub was clean and comfortable.
On the other hand, I will avoid Vacasa-managed homes in the future. We had no internet. So on our phones, we had to use our data plans, and the 2 TVs did not get streaming content or music. We contacted Vacasa, who tried to help remotely, but were kind of clueless. There was no guideline book or signs that gave any hint where to find the router that needed rebooting. After trial & error with other little boxes near the 2 TVs, we found it in a back bedroom. Vacasa informed us that someone local had been contacted to help with getting internet, but no one ever called or showed up.
Lastly, just a hint about driving to the address. If your GPS says to turn at Wapato Lake Rd, ignore it. Instead, turn at N Quetilquasoon Rd. It's much more direct.
Commentaires de Gestion de l’hôtel
23 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur
Family getaway
Publié le 23 oct. 2023 sur HomeAwayProperty was perfect for what we needed there was only 4 of us this time but plenty of room for others and owners were super nice with restaurant recommendations genuine good people!!
par un voyageur
Loved the view
Publié le 13 août 2023 sur HomeAwayExcellent location...private, plenty of room....spectacular views!!!
par un voyageur
Fantastic vacation
Publié le 3 août 2023 sur HomeAwayBeautiful view. Ideal location to both Manson and Chelan. Great size for large families. One suggestion is to have hand rail leading to the pool.
Commentaires de Gestion de l’hôtel
19 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Deborah. We are so glad that you had a wonderful time at our beautiful home. We appreciate you letting us know there is room for improvement, and we will pass your comments regarding the handrail on to our local operations manager for consideration. We hope to have another chance to impress you in the future.
par un voyageur
Great location!
Publié le 17 juill. 2023 sur HomeAwayThe property is gorgeous and boasts breathtaking views, a pool, and a hot tub. The children had a blast in the pool while the adults relaxed in the hot tub. We all had an amazing vacation. However, I must mention that the property is old and the beds and comforters could use an update as they weren’t very comfortable and dated. Everything else was fantastic!
par un voyageur de Everett
Wonderful Stay
Publié le 16 juin 2023 sur HomeAwayThe view is the best on the ridge above Manson overlooking the Lake, all the amenities one would need the house has. The owner asked us to reach it if we needed anything. When you stay have breakfast, lunch at Blueberry Hill Farms is amazing and the Servcie is outstanding. Cheers to all involved.
par un voyageur
Didn’t appreciate someone at the house going through our stuff when we were gone
Publié le 19 sept. 2022 sur HomeAwayWe had someone come in while we were in town and never called to let us know they were coming.. They also hid one of our cooler bags behind the couch in the garage and moved some iof our items.
