Ratings based on 955 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 15, 2024 on Expedia
Comment from Hotel Management
Aug. 17, 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimado Huésped.Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
by A traveller
Posted Aug. 5, 2024 on Expedia
Nice and comfortable rooms ( I recommend the master suite) increíble view from floor 18 , food is not the best but is good 👍 drinks are great
Comment from Hotel Management
Aug. 7, 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Dear EduardoThank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your accommodation with us, it is something our staff are proud of, we value your opinion. We hope you come back to visit us soon.Sincerely,Ximena Nathaly Rodriguez ContrerasGuest Service Manager
by A traveller
Posted Jul. 31, 2024 on Expedia
My family and i really liked it! I think staff csn improve their service in the foid area, the food was not as great as other times we have visited.
Comment from Hotel Management
Aug. 1, 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Dear Ms. BrendaWe appreciate that you have chosen us as your lodging option and even more your comments that are valuable for all our team. It is pleasing to know that your stay was pleasant and comfortable, our commitment is to continue working to always meet your expectations. We also regret that some aspects did not meet your expectations. We appreciate your comments and will share them with our team in order to continue improving our services. We are pleased to know that our team is recognized, that is why we will let you know, we hope to see you soon here in your home HOTEL TESORO MANZANILLO.With much appreciation,Ximena Nathaly Rodriguez ContrerasGuest Services Manager
by A traveller from Sun Valley
Posted Jul. 15, 2024 on Expedia
The location was great - beach front. Our room was great, nice ocean view. Evening entertainment was good. I think the thing we didn't appreciate much was food variety. Being that it is in Manzanillo, we expected more sea food options. Looks like beach didn't admit sellers, so we didn't have fresh fruit, coconuts, etc. That was more fun just down the way. It is okay to stay if you don't care to drive around and see the city. If you like fun mariscos, fruits, etc. no need to stay in 'all-inclusive'.
Comment from Hotel Management
Jul. 16, 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Dear GriseldaThank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your accommodation with us, it is something our staff are proud of, we value your opinion. We hope you come back to visit us soon.We really appreciate your opinion, it is very valuable to us and our service. It would help us a lot to have a more specific feedback on your stay to be able to correct our areas of opportunity in a timely manner and give you a personalized follow-up. Our contact email is conciergemzlo@tesororesorts.comSincerely,Ximena Nathaly Rodriguez ContrerasGuest Service Manager
by A traveller
Posted Jun. 25, 2024 on Hotels
Comment from Hotel Management
Jun. 26, 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimada Rosa.Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
by A traveller
Posted Jun. 9, 2024 on Expedia
Comment from Hotel Management
Jun. 29, 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimada Srta. Ariel.Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
by A traveller
Posted May 30, 2024 on Expedia
Comment from Hotel Management
Jun. 20, 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimado LehiAgradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.No dude en ponerse en contacto conmigo en [conciergemzlo@tesororesorts.com] para poder ofrecerle una atención personalizada. Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
by A traveller
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 30, 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimada Srta. KarinaAgradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
by A traveller
Posted May 13, 2024 on Expedia
Comment from Hotel Management
Jun. 5, 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimado Huésped.Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
by A traveller
Posted Apr. 2, 2024 on Expedia
Comment from Hotel Management
Apr. 22, 2024 by Ximena Nathaly Rodríguez Contreras, Hotel Management
Estimada Srta. Mia.Agradecemos nos haya elegido como su opción de hospedaje, gracias por su calificación.Atentamente,Ximena Nathaly Rodriguez ContrerasGerente de Servicio a Huéspedes
