Ratings based on 875 Guest Reviews
Hear it directly from our travellers
2.6 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Aug. 8, 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Thomas,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Philadelphia - Maple Shade, NJ and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Aug. 7, 2024 by Sanesha RediResponse Specialist , Hotel Management
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Philadelphia - Maple Shade, NJ and I are disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 5, 2024 on Hotels
Comment from Hotel Management
Aug. 7, 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Oluwasegun,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Philadelphia - Maple Shade, NJ and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 4, 2024 on Hotels
Air con very loudly, oven not working and oven damaged
Comment from Hotel Management
Aug. 4, 2024 by HTS, Hotel Management
Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies
by A traveller
Posted Aug. 3, 2024 on Expedia
Not clean
Comment from Hotel Management
Aug. 4, 2024 by HTS, Hotel Management
Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies
by A traveller
Posted Aug. 3, 2024 on Expedia
It was disgustingly dirty. The room smelled of ancient cigarette smoke. The floors were so dirty that I refused to take my shoes off.
Comment from Hotel Management
Aug. 4, 2024 by HTS, Hotel Management
Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies
by A traveller
Posted Aug. 3, 2024 on Expedia
Comment from Hotel Management
Aug. 4, 2024 by HTS, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
by A traveller
Posted Aug. 2, 2024 on Expedia
Comment from Hotel Management
Aug. 4, 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Tanya, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 2, 2024 on Hotels
Comment from Hotel Management
Aug. 4, 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Kiana, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A traveller
Posted Jul. 29, 2024 on Hotels
Comment from Hotel Management
Jul. 30, 2024 by HTS, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHILADELPHIA - MAPLE SHADE NJ.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
