Note fondée sur 208 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,4 sur 5
88 % des clients le recommandent
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 13 févr. 2023 sur Expedia
L’équipe de réception a été très serviable. L’hôtel a besoin d’une petite rénovation tout en gardant le style actuel. Surtout pas d’entrer dans la modernité!
Commentaires de Gestion de l’hôtel
22 févr. 2023 par poana serena hotel, Gestion de l’hôtel
Dear Mr Jeremy,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager
4 sur 5
par un voyageur

Publié le 23 févr. 2019 sur Expedia
tres bon hotel . presence du personnel au bar et en terrasse a ameliorer
Commentaires de Gestion de l’hôtel
4 mars 2019 par Polana Serena Hotel, Gestion de l’hôtel
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards Abhishek Negi
4 sur 5
par un voyageur

Tres satisafaisant

Publié le 15 nov. 2018 sur Hotels
Excellent hotel mais chambre bruyante (proche machinerie de ventilation)
Commentaires de Gestion de l’hôtel
18 déc. 2018 par polana Serena Hotel, Gestion de l’hôtel
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek Negi
5 sur 5
par un voyageur

Excellent

Publié le 6 oct. 2018 sur Hotels
Le séjour s’est très passé. C’est un excellent hôtel, très bien localisé et d’excellentes qualités de service. En revanche, j’en pense que la femme de ménage a volé mes écouteurs de mon téléphone.
Commentaires de Gestion de l’hôtel
31 oct. 2018 par Polana Serena Hotel, Gestion de l’hôtel
Dear Guest, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We assure you of our commitment to turn your stay into a memorable experience. Your feedback is vital to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Yours Sincerely Polana Serena Hotel Management
4 sur 5
par un voyageur

Publié le 30 sept. 2018 sur Expedia
hotel tres agreable. facile d acces avec un personnel toujours pret a rendre le sejour agreable
Commentaires de Gestion de l’hôtel
5 oct. 2018 par Polana Serena Hotel Management, Gestion de l’hôtel
Dear Guest, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We assure you of our commitment to turn your stay into a memorable experience. Your feedback is vital to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Yours Sincerely Polana Serena Hotel Management
4 sur 5
par un voyageur

Publié le 19 nov. 2017 sur Expedia
Pour : son atmosphere
Contre : le service au bar
Une très belle chambre et de tres bon services malgre un service au bar un peu nonchalenet
4 sur 5
par Carlo de Suisse

très bien

Publié le 17 juin 2014 sur Hotels
Très bel hôtel, très beau cadre, le service (bars et restaurant) pourrait être plus attentif .
5 sur 5
par un voyageur

Publié le 27 août 2024 sur Hotels
Amazing Hotel altogether.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par polana serena hotel, Gestion de l’hôtel
Dear Sir / Madam,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager
5 sur 5
par un voyageur

Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par polana serena hotel, Gestion de l’hôtel
Dear Sir / Madam,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager
5 sur 5
par un voyageur

Publié le 13 mai 2024 sur Expedia
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Commentaires de Gestion de l’hôtel
27 mai 2024 par polana serena hotel, Gestion de l’hôtel
Dear Guest,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu
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