Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A little slice of paradise
Publié le 4 déc. 2024 sur HomeAwayWonderful well appointed villa save no ice cube trays in freezer. National support was rude and of no help.
Commentaires de Gestion de l’hôtel
19 déc. 2024 par VrboOwner, Gestion de l’hôtel
Mark, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!
par un voyageur
The perfect weekend getaway
Publié le 12 oct. 2024 sur HomeAwayThis was a fantastic property for two couples looking for a long weekend getaway. The location was fantastic - easy drive to Marathon, walking distance to Hawks Cay’s public restaurant and marina, private access to the canal. The private pool was big enough for four adults to cool off from the Florida sun and humidity. A great stay!
par un voyageur
Not this place
Publié le 8 sept. 2024 sur HomeAwayBathrooms are gross. !!
Mold ,mildew ,soap scum and the clean towel's are on and next to toilet plunger under the sink.
dishes - they are dirty -with food stuck on them and dried up - bowls, cups, and silverware. We had to wash every dish we used before we used them.
Both bathrooms need to be scrubbed floor to ceiling, including the vanities and both shower curtains.
The dishwasher top rack if you pull on it, it falls down - and the dishwasher is not bolted in place for safety purposes.
The washer doesn't work properly. We have to keep restarting it to do just one load.
The pool was dirty and the pump does not come on not even sure where the switch is. We could see the next-door neighbors pool - pump running to clean it. We were never able to use the pool because of the oily film on top of the pool water.
The second bedroom has a hole in the wall where the doorhandle hits. Closet is not functional with dresser inside the closet and no clothes hangers.
No additional blankets or pillows for the downstairs sleeper sofa. When we pulled out the sleeper sofa, there was stains all over the mattress.
Picture in front room is broken and someone placed it behind the sofa.
The kitchen vent below the 2 bathrooms had what I think is black mold coming out of the vent.
The house needs to be scrubbed floor to ceiling, washing the curtains and blinds and doors and walls.
We have stayed in a variety of VRBO. They have all provided beach towels, salt, and peppers, and other
Commentaires de Gestion de l’hôtel
22 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Great stay!
Publié le 17 août 2024 sur HomeAwayThank you for a great stay, the property was beautiful, thank you!
par un voyageur de Toronto, Canada
Lovely
Publié le 1 août 2024 sur HomeAwayJust as advertised. Perfect for two friends
par un voyageur
Publié le 31 juill. 2024 sur HomeAway
par un voyageur
Great Place
Publié le 28 mai 2024 sur HomeAwayThe townhouse was very clean inside and outside, especially the pool. The boys had fun fishing right outside the canal that leads into the bay. There are some great mangrove snappers to catch and eat. Overall the place was small, but we made it work. The only negative thing I have to say is that I wish there was a squidgy to help remove some of the water in the patio area. Due to the kids splashing in the pool, the patio collected a lot of water.
par un voyageur de Otsego, MN
Centrally Located for Keys Vacation
Publié le 13 mai 2024 sur HomeAwayThe location of this property was ideal for everything we wanted to do (activities from Tavernier all the way down to Key West). Check in was seamless and, while there was never a need to contact the property manager, the communication from them was clear and timely. The pool, landscaping, and overall neighborhood were all lovely. Very resort-like.
That said, we did take note of several maintenance issues. The kitchen chairs were wobbly (and some of the hardware was later found in a fake plant), a cupboard door's hinges were broken, the dishwasher was not secured to the countertop, and the master bathroom toilet has a leak to name a few. A few other reviews have mentioned the lack of kitchen essentials and we found that to be true. To be clear, none of these negatively affected our vacation but should be noted.
Other have mentioned that the beds were uncomfortable but we had no difficulty falling asleep after our long days out in the sun. Relaxing in the pool became a near nightly ritual and whoever maintains the pool is doing a stellar job.
Overall, we enjoyed our stay and would book with this property again.
Commentaires de Gestion de l’hôtel
28 mai 2024 par VrboOwner, Gestion de l’hôtel
Hello Shane! Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
par un voyageur
Key West vacay
Publié le 29 avr. 2024 sur HomeAwayThis place was a dump. They conveniently left out the part of the pool being a soaking tub. The unit was filthy. There were numerous paint chips on stairs, doors, cabinets, there is a cracked toilet, broken kitchen cabinet, the beds were worse than sleeping on the floor, no kpod, old worthless pots and pans, no ice trays, filthy dirty pool, other than that, everything else was good.
Commentaires de Gestion de l’hôtel
31 mai 2024 par VrboOwner, Gestion de l’hôtel
Michael, we are disheartened to read that you experienced issues that kept you from enjoying your stay. We are so sorry to hear the condition of our home did not meet your expectations. We have passed along your comments to our local manager so they can work with the homeowner to ensure that all necessary improvements are made. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
par un voyageur
Fantastic Keys Vacation
Publié le 28 févr. 2024 sur HomeAwayMy wife and our friends wanted to come down and explore the Keys. So many other Vrbo options were so expensive but luckily we found this listing on Duck Key. It is basically in the middle of the Keys section off the highway and it provided such an easy way of exploring the various Keys without feeling like we were in the car the whole time. We loved unwinding in the personal pool on the patio after a nice day of exploring along with having some of the most beautiful sunrises and sunsets that we have ever experienced. If you are looking for a place to stay to explore the Keys, then stay here!
