Note fondée sur 486 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 févr. 2022 sur Expedia
par eric de bruxelles
Publié le 23 janv. 2014 sur Hotels
par un voyageur de BROOKFIELD
Publié le 28 nov. 2024
Very nice.
Got bit by bugs so reccomend deet
par un voyageur
Publié le 20 août 2024 sur Expedia
So let me start by saying that we have stayed here before., and had a wonderful time. My wife just had her 2nd birthday beating leukemia and this was how she wanted to celebrate.
We traveled from Philly area starting at 4:30 AM and got to Rainbow bend around 3:30 after a nice stop at bass pro for lunch and shopping. when we tried to check in we were told the room we reserved was not the one we were getting. she (Jeanette) stated we reserved thru Expedia, and that was the issue. I told her we also called the lodge to confirm. She was not hospitable at all! She wanted to put us in a room facing the road. I asked if there wass one facing the ocean and her response was if there is it may cost more and we would have to pay for it! this woman should never be allowed to talk to guests. Her response was - she was having a bad day. I told her to get over it and solve the problem, She had a crappy attitude so i got right back at her and she asked if we wanted to cancel our reservation. At that point my wife (the reasonable one) asked to see her manager. The manager (owner) came and got us into a very nice room facing the beach. the beach is very nice with corn hole games and kayaks. the grass in the water is a bit smelly and totally not swimmable. the pool was very nice and always clean. it is a nice place but i don't think at this point we will be back. If you go, call the place and schedule directly with them.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Eva C, Gestion de l’hôtel
Thank you for sharing your detailed experience with us. We’re truly sorry to hear about the challenges you faced during your recent stay, especially given the special occasion of celebrating your wife’s second birthday after beating leukemia.We sincerely apologize for the inconvenience caused by the room reservation issue and the interaction with our staff member. This is not the level of service we strive to provide. We are glad to hear that the manager was able to resolve the situation and accommodate you in a room facing the beach.Your feedback regarding the condition of the beach and the pool is valuable, and we will address these concerns to improve our facilities. We appreciate your suggestion to book directly with us to avoid any future issues.We hope you will consider giving us another chance in the future. Thank you again for your feedback, and we wish you and your wife all the best.
par un voyageur
Publié le 14 août 2024 sur Expedia
It was very nice. The staff constantly checked in with us to see if we needed anything.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Eva C, Gestion de l’hôtel
Thank you so much for your wonderful review! We’re thrilled to hear that you had a very nice stay and that our staff made sure you were well taken care of. Your kind words mean a lot to us, and we look forward to welcoming you back soon!
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Eva C, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience during your stay with us. Your comments are very important to us, and we take them seriously.We apologize for the issues you encountered.This is not the standard we strive to uphold, and we are addressing these concerns with our team to ensure they are resolved promptly.
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Eva C, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent stay did not meet your expectations. We strive to provide a positive experience for all our guests, and it’s clear we fell short during your visit.We would appreciate more details about what specifically did not meet your expectations so we can address these issues directly. Your feedback is invaluable in helping us improve our services and facilities.We hope you will consider giving us another chance in the future. Thank you again for your honest review.
par un voyageur
Publié le 1 août 2024 sur Expedia
It was a quiet, clean resort nestled right on the ocean! We sat out on the deck at night and looked up at the bright stars! Breakfast, kayaks and bike usage was included with our stay!
Commentaires de Gestion de l’hôtel
6 août 2024 par Eva C, Gestion de l’hôtel
Thank you for sharing your wonderful experience! We’re thrilled to hear that you enjoyed the serene ambiance, the starry nights, and the complimentary amenities. It’s our pleasure to provide a place where memories are made and moments are cherished. We look forward to welcoming you back to our oceanfront getaway soon!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Eva C, Gestion de l’hôtel
Thank you so much for your fantastic 5-star rating! We are delighted to hear that you had such a positive experience with us.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Eva C, Gestion de l’hôtel
Thank you so much for your kind rating. We appreciate it and we hope you choose Rainbow Bend on your next visit to Marathon.
